Sr. System Administrator

2 days ago

Nagpur, Maharashtra, India Perseus It Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  • The handling of the tickets assigned to you by your team lead.
  • Initial problem diagnosis of the case as well as next steps
  • Identify and discuss root cause of user technical issues.
  • Correctly follow the processes and procedures set out for your team.
  • Work together efficiently with onsite technicians to correctly diagnose and troubleshoot issues.
  • Respond to assigned tickets/tasks in accordance with Service Level Agreement guidelines.
  • Update technical support documentation when required.

Expectations:

  • Have the ability to troubleshoot network, software and operating system issues in a distributed software environment.
  • Have experience in customer facing Technical Support
  • Drive cases to resolution, while maintaining excellent communication with the customer
  • Ensure that regular, accurate case notes are added to tickets.
  • Utilize ticket management systems.
  • Escalate relevant cases through the correct escalation paths.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Follow all company policies and best practices such as accurate time tracking.

Qualifications:

  • Should be a Self Learner with a provided Training path.
  • Advanced knowledge of computer hardware and software
  • Experience with desktop operating systems.
  • Strong experience with the Microsoft Office Suite of Applications
  • Strong experience with Microsoft Cloud solutions such as Microsoft 365 and Azure
  • Strong experience and expertise managing Microsoft Servers and Active Directory
  • Strong experience with creating, managing, and deploying GPOs
  • Experience with PowerShell and Automation
  • Strong Experience with network technologies and devices such as APs, Routers, switches, and firewalls
  • Strong Experience in Disaster Recovery/Corruption of the Windows Server Operating System
  • Working knowledge of a range of diagnostic utilities and processes
  • Good phone etiquette
  • Good English written and oral communication skills.
  • Knowledge of customer service principles and practices
  • Effective listening skills
  • Exceptional customer service orientation
  • Must be able to identify and understand issues, problems, and opportunities.
  • Experience working in a collaborative team environment.

Certifications(Good to have):

  • MCSA
  • MCSE
  • Microsoft Azure Administrator

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