Area Service Manager

10 hours ago

Kannur, Kerala, India Voltas Limited - A TATA Enterprise Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Voltas Limited, a TATA Enterprise, is the No. 1 Room Air Conditioner Brand in India. It offers a wide range of cooling products such as Air Coolers, Commercial Refrigeration, Water Coolers, and Water Dispensers. Additionally, Voltas is a global leader in engineering solutions and project specializations, including heating, ventilation, air conditioning, refrigeration, electro-mechanical projects, water management, mining, construction, and textile industries.

Role Description

This is a full-time, on-site role for an Area Service Manager located in Cannanore. The Area Service Manager will be responsible for overseeing the service operations in their assigned area. Daily tasks will include managing and leading a team of service technicians, ensuring timely and efficient service delivery, addressing customer complaints and issues, maintaining service records, and coordinating with other departments to enhance service quality. The role also involves conducting regular performance evaluations, training service staff, and ensuring adherence to company policies and procedures.

Qualifications

  • Experience in managing and leading service teams
  • Strong background in Customer Service and Complaint Handling
  • Technical proficiency in the installation, maintenance, and repair of HVAC and refrigeration systems
  • Skills in Performance Evaluation and Staff Training
  • Excellent Communication and Interpersonal Skills
  • Ability to work onsite in Cannanore and adapt to varying work environments
  • Experience in the Cooling Products Industry is a plus
  • Bachelor's degree in Engineering or a related field

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