Loan Officer

GRADE - DM-I

DEPARTMENT - MicroBanking

REPORTS TO - CRM

ROLE PURPOSE & OBJECTIVE

• Driveacquisition of new Unsecured loans customers from open market
• Identifyquality leads from unsecured loans & liabilities customersthrough assessments by analyzing credit histories and performingfinancial analysis, ensuring compliance with internal andexternal regulations
• Monitorand manage installment payments and collections of assignedcustomers
• Strengthenexisting customer relationships through targeted cross-sellingUjjivans products customer profile & needs

SIZEOF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

5-7Cr. Loan portfolio

NA

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/Financials

• Developand execute strategies to acquire new unsecured loan customers
• Collaboratewith the liabilities team to cross-sell unsecured loans
• Followup on leads provided by team various channels within defined TAT
• Achievemonthly loan disbursement targets through acquisition of newcustomers and conversion of existing customers
• Coordinatewith Products & Marketing department to carry out marketingdrives at his/her assigned and catchment areas for unsecuredloans
• Prospectnew customers, maintain database of the leads, meet & convertselect prospects and manage the relationship thereafter
• Attendcenter meetings to generate leads for Unsecured loans andactively driving conversion of existing borrowing customers intoSBL customer
• Crosssell other products of Ujjivan and pass quality leads torespective officers/staff
• Sharecustomer insights/product related feedback with the Branch Headand Area Manager Microfinance
• Provideinputs pertaining to revision of product and credit policies tothe respective teams on the basis of geography specificconsiderations

Customer

• Interactwith customers in a courteous and professional manner; provideprompt, efficient and accurate services and establishprofessional relationship with them, with a long-term perspective
• Conductthe appraisal process of potential customers in a courteousmanner without compromising quality
• Guaranteeconfidential treatment of all the information gathered fromcustomers

Internal Process

• Carryout the pre and post-loan activities related to Unsecured loans,perform simple financial analysis, present the loan applicationsto the sanctioning authority by adhering to the set TAT &prioritize repayment of loans to maintain best portfolio quality
• Visitthe customers business and residential place to conductthorough assessment/evaluation, following standard operationprocedures. Analyze and evaluate loan applications to determinethe situation of business, establish risks, determine thecapacity of repayment and adequate loan amount for the customersneeds and also evaluate the family situation and stability
• Cooperatewith credit department in case of identifying discrepancies orproblems in customers information, reports, etc.
• Coordinatewith Liabilities team if applicable, to ensure bank accounts areopened/activated to disburse loan amount and necessary standinginstructions to repay monthly disbursements and provide savingstool to customers
• Performloan utilization check and follow up on disbursed loans,especially of the ones not paying on time
• Incase of arrears, visits customers for loan recovery andcoordinate with collections officer to update the statusperiodically

Learning & Innovation

• Maintainup to date knowledge of Unsecured loans as well as a workingknowledge of other products offered in branch
• InformBranch Head about demand in the assigned area as well as oncompetition on a regular basis
• Ensureadherence to training man-days/ mandatory training programs forself
• Ensuregoal setting, mid-year review and performance appraisal processesare completed within specified timelines

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational Qualifications

• Graduate,preferably in commerce and related streams

Experience

• Preferredexperience of 2-4 years in banking, asset products sales orcollection

Functional Skills

• Knowledgeof Banking sector
• Knowledgeon individual lending - Secured loans/asset products andthird-party products
• BasicComputer knowledge (MS Office, Outlook) / Ease of technologyusage
• Salesand marketing skills across multiple products
• KYCnorms/guidelines for secured loans
• Experiencein Credit Assessment/Appraisal
• CommunicationSkills - fluent in the local language & English

Behavioral Skills

• Multipleproducts selling skills
• Time management
• Customer relations management
• Achievement/performance oriented
• Possessesgood interpersonal skills
• Documentation skills
• Willingness to travel & relocation as per business requirements andcareer opportunities

Competencies Required

• BuildingRelationship
• DrivingChange
• Planning& Organizing
• Collaboration

KEY INTERACTIONS

INTERNAL / EXTERNAL

MicrobankingTeam CRO, FIO, ACRM, CRM, AM, DM, Product team

Customers

CreditTeam CO, CCM, ACM

Potential Customers

BranchTeam CCR, BOO, Cashier, BM

Location - Bengaluru,Chamarajanagar,Chikkaballapura,Kanakapura,Kollegal,Kothamangalam,Mysuru,Pandavapura,Shrirangapattana