Associate General Manager

Associate General Manager - Operations

Location: Goa

About Us

StayVista is India's largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We're a fast-growing team that values continuous improvement. With our skill upgrade programs, you'll keep learning and evolving, just like we do. And hey, when you're ready for a break, our villa discounts make it easy to enjoy the luxury you help create

Your Role

As a Associate General Manager - Stay Experience at StayVista, you will oversee villa operations at a regional level, managing teams across multiple locations while ensuring a consistent and exceptional guest experience. You will develop and implement operational strategies that align with regional goals, driving efficiency and service excellence. You will lead the training and development of all staff in the region, ensuring they are equipped to deliver high-quality service. You will ensure consistent service delivery across all villas by upholding standards, monitoring performance, and addressing gaps proactively. You will also monitor and manage the operational budget, optimizing resources and maintaining financial efficiency across the region.

About You

• Oversee multi-location villa operations to ensure smooth functioning and consistent guest experience.
• Develop and implement regional operational strategies aligned with organizational goals.
• Lead, mentor, and manage teams across all assigned villas in the region.
• Oversee training and development initiatives to elevate staff capability and service standards.
• Ensure uniform service delivery and adherence to brand standards across all villas.
• Monitor and manage the regional operational budget efficiently.
• Ensure compliance with company policies, safety protocols, and regulatory requirements.
• Collaborate with cross-functional teams and provide regular regional performance reports.
• Address operational challenges and guest escalations promptly to maintain service excellence.
• Minimum 6-8 years work experience in related field.
• Graduate or Post Graduate in Hospitality Management
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.

Bonus Points - These are non-essential, but a bonus if you have them

• Experience from the hospitality industry

Key Metrics: what you will drive and achieve

• Operational Efficiency
• Financial Performance
• Team & Training Effectiveness
• Operational Strategy & Improvement

Our Core Values: Are you a CURATER?

• Curious: Here, your curiosity fuels innovation.
• User-Centric: You'll anticipate the needs of all our stakeholders and exceed expectations.
• Resourceful: You'll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
• Aspire: Keep learning, keep growing—because we're all about continuous improvement.
• Trust: Trust is our foundation. You'll work in a transparent, reliable, and fair environment.
• Enjoy: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies – How We Work Together

• Business Acumen: You know our services, business drivers, and industry trends inside out. You anticipate challenges in your area, weigh the impact of decisions, and track competitors to stay ahead, viewing risk as a chance to excel.
• Change Management: You embrace change and actively look for opportunities to improve efficiency. You navigate ambiguity well, promote innovation within the team, and take ownership of implementing fresh ideas.
• Leadership: You provide direction, delegate effectively, and empower your team to take ownership. You foster passion and pride in achieving goals, holding yourself accountable for the team's successes and failures.
• Customer Centricity: You know your customers' business and proactively find solutions to resolve their challenges. By building rapport and anticipating issues, you ensure smooth, win-win interactions while keeping stakeholders in the loop.
• Teamwork: You actively seek input from others, work across departments, and leverage team diversity to drive success. By fostering an open environment, you encourage constructive criticism and share knowledge to achieve team goals.
• Result Orientation: You set clear goals for yourself and your team, overcoming obstacles with a positive, solution-focused mindset. You take ownership of outcomes and make informed decisions based on cost-benefit analysis.
• Planning and Organizing: You analyze information systematically, prioritize tasks, and delegate effectively. You optimize processes to drive efficiency and ensure compliance with organizational standards.
• Communication: You communicate with confidence and professionalism, balancing talking and listening to foster open discussions. You identify key players and use the right channels to ensure clarity and gain support.

StayVistais proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.