Quality Analyst
6 days ago
Hiring for QA for International voice process
Immediate joiners are preferred.
We are seeking a highly skilled and experienced QA - International Voice professional to join our team in Noida
The ideal candidate will have a strong background in call audit, quality check, and international voice process, with a minimum of 1 year of experience in a similar role.
Responsibilities
- Conduct thorough call audits to ensure quality and compliance with international voice process standards.
- Perform quality checks on calls to identify areas for improvement and implement corrective actions.
- Monitor calls to ensure adherence to international voice process guidelines and standards.
- Collaborate with team members to resolve quality-related issues and improve overall call quality.
- Develop and maintain quality metrics and reports to track performance and identify areas for improvement.
Requirements
- 1-6 years of experience in a QA - International Voice role or similar position.
- Strong knowledge of international voice process and quality check procedures.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Analytical and problem-solving skills with attention to detail.
Contact Person - Ramya V
Email -
Best regards
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