Quality Analyst

6 days ago


Noida, Uttar Pradesh, India Teleperformance (TP) Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Hiring for QA for International voice process

Immediate joiners are preferred.

We are seeking a highly skilled and experienced QA - International Voice professional to join our team in Noida

The ideal candidate will have a strong background in call audit, quality check, and international voice process, with a minimum of 1 year of experience in a similar role.

Responsibilities

  • Conduct thorough call audits to ensure quality and compliance with international voice process standards.
  • Perform quality checks on calls to identify areas for improvement and implement corrective actions.
  • Monitor calls to ensure adherence to international voice process guidelines and standards.
  • Collaborate with team members to resolve quality-related issues and improve overall call quality.
  • Develop and maintain quality metrics and reports to track performance and identify areas for improvement.

Requirements

  • 1-6 years of experience in a QA - International Voice role or similar position.
  • Strong knowledge of international voice process and quality check procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Analytical and problem-solving skills with attention to detail.

Contact Person - Ramya V

Email -

Best regards


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