Customer Care Executive

1 week ago


Sikandra Agra, India Teleperformance Full time ₹ 7,20,000 - ₹ 14,40,000 per year

Walk-in Drive Interview:

Time: 10:30 onwards

Date: 26-Oct-2025

Venue: Bhawana Plaza sector 12 A, Awas Vikas Yojana Sikandra Agra.

Pin:282007

Job Description: Customer Service Associate

About the Role:

We are seeking a dynamic and customer-oriented individual to join our customer service team. As a customer service associate, you will be responsible for providing exceptional customer support to our customers, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities: -

Customer Support:

· Handling incoming customer inquiries via phone, email and Chat.

· Provide accurate and timely solutions to customer problems and concerns.

· Assist customers with product information, order status and troubleshooting.

Problem Solving:

· Identify and resolve customer issues efficiently and effectively.

· Escalate complex issues to appropriate team members.

Process Improvement:

· Contribute to process improvement initiative to enhance customer satisfaction and operational efficiency.

Teamwork:

· Collaborate with team members to ensure seamless customer support.

Required Qualifications:

Education: 12th/Any graduate degree and above

Language Skill: Fluency in English and Punjabi.

Technical Skills: Basic computer proficiency.

Soft Skills: Strong communication, interpersonal skills, confidence and a positive attitude.

Job Type: Work From Office

Shift Timing:

Male Candidate :24x7 shifts

Female Candidate: 6 AM to 6 PM

Package: -CTC-14000/- Per month for hind/English caller.



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