Customer Care Executive
1 week ago
Walk-in Drive Interview:
Time: 10:30 onwards
Date: 26-Oct-2025
Venue: Bhawana Plaza sector 12 A, Awas Vikas Yojana Sikandra Agra.
Pin:282007
Job Description: Customer Service Associate
About the Role:
We are seeking a dynamic and customer-oriented individual to join our customer service team. As a customer service associate, you will be responsible for providing exceptional customer support to our customers, resolving inquiries, and ensuring a positive customer experience.
Key Responsibilities: -
Customer Support:
· Handling incoming customer inquiries via phone, email and Chat.
· Provide accurate and timely solutions to customer problems and concerns.
· Assist customers with product information, order status and troubleshooting.
Problem Solving:
· Identify and resolve customer issues efficiently and effectively.
· Escalate complex issues to appropriate team members.
Process Improvement:
· Contribute to process improvement initiative to enhance customer satisfaction and operational efficiency.
Teamwork:
· Collaborate with team members to ensure seamless customer support.
Required Qualifications:
Education: 12th/Any graduate degree and above
Language Skill: Fluency in English and Punjabi.
Technical Skills: Basic computer proficiency.
Soft Skills: Strong communication, interpersonal skills, confidence and a positive attitude.
Job Type: Work From Office
Shift Timing:
Male Candidate :24x7 shifts
Female Candidate: 6 AM to 6 PM
Package: -CTC-14000/- Per month for hind/English caller.
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