
Senior Ecommerce Manager
2 weeks ago
We are looking for a highly experienced and strategic Senior E-Commerce Manager to lead and scale our online business across multiple platforms. The ideal candidate will have a proven track record in driving revenue, managing large-scale e-commerce operations, and building strong digital growth strategies. This role requires leadership, analytical skills, and a deep understanding of consumer behavior in the online retail space.
Key Responsibilities
Strategic Planning & Growth
- Define and execute the e-commerce strategy across marketplaces (Amazon, Flipkart, Myntra, etc.) and our D2C website.
- Develop annual/quarterly sales targets and implement action plans to achieve them.
- Identify new growth opportunities including emerging marketplaces, partnerships, and direct-to-consumer initiatives.
Sales & Performance Management
- Drive sales growth through effective campaign planning, pricing strategies, promotions, and merchandising.
- Continuously monitor KPIs such as GMV, conversion rate, AOV, CAC, and customer retention.
- Optimize product visibility and search rankings through SEO and algorithm-based enhancements.
Team Leadership
- Manage and mentor a team of e-commerce executives, coordinators, and support staff.
- Align cross-functional teams (marketing, design, logistics, customer support) to deliver seamless e-commerce operations.
- Conduct regular performance reviews and build training modules for upskilling the team.
Operations & Customer Experience
- Oversee order management, fulfillment, returns, and customer service SLAs.
- Ensure compliance with marketplace guidelines, tax/legal regulations, and operational efficiency.
- Implement best practices for customer experience, packaging, delivery timelines, and post-purchase engagement.
Analytics & Market Intelligence
- Leverage data analytics to make data-driven decisions on pricing, inventory planning, and promotions.
- Monitor competitor strategies, industry trends, and customer insights to refine the business approach.
- Generate detailed monthly and quarterly performance reports for management.
Requirements
- Master's or Bachelor's degree in Business, Marketing, E-Commerce, or related field.
- 5–10 years of proven experience in managing large-scale e-commerce operations.
- Deep knowledge of major marketplaces, D2C websites, SEO/SEM, and digital marketing.
- Strong expertise in analytics tools (Google Analytics, marketplace dashboards, Excel/BI tools).
- Excellent leadership, communication, and negotiation skills.
- Ability to think strategically while managing day-to-day operational challenges.
Job Type: Full-time
Pay: ₹38, ₹40,000.00 per month
Work Location: In person
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