Senior Product Manager

Blueshift is the Intelligent Customer Engagement Platform (CEP), headquartered in San Francisco, that empowers leading B2C brands to drive truly personalized, 1:1 marketing across every channel. Founded by repeat entrepreneurs who previously built Mertado (acquired by Groupon) and were part of the early team at Kosmix (acquired by Walmart), Blueshift leverages AI, including Predictive, Generative, and Agentic AI, to automate customer engagement for clients like ClearScore, LendingTree, Udacity, and U.S. News. Backed by top-tier VCs including Nexus Venture Partners, Storm Ventures, and SoftBank Venture Asia, the company has raised a total of $65 million in venture funding and is consistently recognized as a market leader and a Deloitte Technology Fast 500 award recipient.

Blueshift is actively scaling its development center in Pune, India. As part of our team, you will drive innovation in cutting-edge technologies including machine learning, artificial intelligence, big data, and large-scale distributed data systems. This is an exciting career path for motivated individuals looking to build complex, impactful solutions that define the future of customer engagement.

What you will do:

• Lead a cross-functional team to bring new features and products to market that delight our customers and help our business grow
• Review customer feedback across different sources and maintain a feature backlog
• Identify strategic industry partners, build business cases for prioritization, and manage integration initiatives
• Understand the different competitors, their strengths and weaknesses, and product capabilities
• Understand business priorities and maintain a short and long term product roadmap to help us achieve our key business objectives
• Lead sales and customer calls for feature discovery and requirements gathering, feedback collection and feature demo
• Work with the support and engineering teams to identify and resolve bugs in a timely manner to ensure a high quality customer experience
• Translate customer and business requirements into user stories and detailed product specifications to explain the "why" and the "what" to the engineering team
• Create wireframes and other artifacts to support user stories and product specifications
• Partner with the design team to produce high fidelity mockups and prototypes
• Organize feature reviews with internal stakeholders, resolve conflicts and drive alignment on new feature development initiatives
• Execute pilots of new product concepts with early access customers, learn, iterate and then scale quickly
• Create collaterals for the Product Marketing team for new feature releases
• Work with technical writer(s) to create, maintain and update user guides for new and existing features
• Build out product tours and onboarding flows to drive feature awareness and adoption
• Communicate key initiatives and milestones to all the stakeholders and ensure organization wide visibility into the product roadmap
• Establish success metrics, measure and monitor performance of each feature
• Use quantitative and qualitative data to build new features or deprecate existing ones

Who you are:

• Excellent communicator and collaborator
• Structured problem solver and expert at prioritization
• Ability to communicate with engineers on technical feasibility of ideas and projects
• Aesthetic design capabilities combined with clean UX instincts
• Customer empathy and an eagerness to interview and work with our customers
• Ability to influence multiple stakeholders without direct authority
• Thrive in an ambiguous environment with a high degree of autonomy
• Self-starter
• Eagerness to learn
• Detail-oriented
• Team player

Requirements

What you will need:

• At least 3 years of product management experience in a B2B cloud based SaaS product company
• Experience creating product specs that identify problems, opportunity, goals, metrics, as well as use cases and product requirements that help design and engineering teams develop solutions and measure success
• Experience of going through a full product lifecycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution
• Experience with wire-framing using Balsamiq, Figma, Sketch, InDesign or with AI Assistants like Claude or similar tools
• Prior experience partnering with product designers on requirements, risks, and usability
• Experience setting up and analyzing product utilization and user data on Amplitude, Mixpanel or a similar analytics tool
• JIRA/Confluence proficiency
• Technical aptitude to understand & scope projects working with third party APIs
• Bachelors / Masters or more in computer science or related discipline

• Prior experience in a startup environment
• Experience running user tests
• Domain knowledge in building marketing cloud products
• Data/SQL experience
• Prior experience working with geographically distributed teams
• Prior experience driving features that leveraged AI to drive measurable business impact

• Competitive salary along with stock option grants.
• Excellent hospitalization, personal accident, and term insurance coverage.
• Located in a top-notch facility in Baner - one of the best neighborhoods for tech startups.
• Daily catered breakfast, lunch, and snacks along with a well-stocked pantry.
• A team that cares about you.