Head of Operations

Cleartelligence is a global data, analytics, and AI consultancy dedicated to helping enterprises unlock the full potential of their data. We leverage cutting-edge technology and deep industry expertise to help organizations envision, design, and implement modern data solutions that drive competitive advantage, operational efficiency, and business transformation.

Our approach accelerates data enablement journeys, builds scalable architectures, and empowers teams with self-service analytics, ensuring businesses can harness their data for smarter decision-making and sustained growth.

The Role

The Head of Operations – India will be the senior-most executive in our India subsidiary, responsible for building and scaling a world-class organization that supports global client delivery. This leader will drive compliance, efficiency, and operational excellence while ensuring India has the talent, infrastructure, and culture needed to deliver quality at scale and exceed client expectations.

Key Responsibilities

• Client Delivery & Quality Support
• Act as the operational backbone for client delivery from India, ensuring resources, infrastructure, and processes are in place to meet project requirements.
• Partner with global delivery leaders to ensure India operations directly support service quality, responsiveness, and SLA adherence.
• Take ownership for resolving client escalations, ensuring issues are addressed quickly and transparently.
• Champion a culture of quality and accountability in project execution across the India teams.

Scalable Hiring & People Leadership

• Build a scalable talent engine in India, capable of supporting rapid headcount growth without loss of quality or compliance.
• Oversee recruitment, workforce planning, and capability development aligned with global project needs.
• Develop and retain strong local leadership across HR, Finance, IT, Facilities, and Delivery Operations.
• Foster a high-performance, client-focused culture that motivates employees and reduces attrition.
• Proven ability to build and scale an organization. We are a 30-person team today with plans to grow to 100+ in the near future.

Operational & Strategic Leadership

• Lead day-to-day operations of the India entity while aligning with global strategic goals.
• Establish operational KPIs for cost, efficiency, utilization, and delivery readiness.
• Drive continuous improvement initiatives to enhance scalability and reduce bottlenecks in client support.
• Provide strong governance and risk management to safeguard client delivery continuity.

Compliance & Governance

• Ensure complete compliance with Indian corporate, tax, and labor laws (Companies Act, GST, PF etc.).
• Maintain effective relationships with auditors, regulators, and statutory authorities.
• Put in place robust internal controls that protect both the India entity and global clients from compliance risks.

Infrastructure & Systems

• Oversee office facilities, IT infrastructure, and vendor contracts, ensuring they scale in step with business growth.
• Implement systems that enhance delivery visibility, reporting, and collaboration with global teams.
• Ensure business continuity plans are tested and reliable.

Financial Stewardship

• Manage the India cost center, with close control over budgets, payroll, and vendor obligations.
• Ensure transparent, timely, and accurate reporting to global finance and the US parent leadership team.
• Balance cost optimization with investment in quality and scalability.

What We Are Looking For

We are seeking a seasoned data leader with a passion for solution architecture, data enablement, and client engagement. The ideal candidate will have:

• Experience:
  15+ years in operations, consulting, or delivery management, including at least 5 years in senior leadership within India. Must have experience scaling teams and infrastructure in support of client delivery.
• Delivery Focus:
  Strong track record of enabling consistent client quality, SLA performance, and escalation management through operational leadership.
• Talent Builder:
  Proven ability to design and execute hiring strategies at scale, while retaining top talent and developing leaders.
• Regulatory Knowledge:
  Strong knowledge of Indian corporate, tax, and labor frameworks, with practical compliance management experience.
• Leadership Skills:
  Demonstrated ability to lead multi-functional teams, influence across global stakeholders, and embed a client-first culture.
• Mindset:
  Hands-on operator with strategic foresight; capable of both solving daily delivery blockers and planning for long-term growth.
• Cultural Fit:
  Resilient, credible leader who can bridge US-India cultural expectations and build trust across employees, clients, and regulators.

Why Join Cleartelligence?

• Shape the future of our India organization
  by building and scaling a high-performing team that directly supports global client delivery.
• Drive excellence in operations and quality
  , ensuring our India subsidiary is recognized as a world-class hub for consulting and delivery.
• Lead with impact
  , guiding people, systems, and infrastructure to support transformative projects for Fortune 500 clients.
• Build for scale
  , establishing the talent engine and operational foundation that will fuel our continued growth in India and globally.
• Collaborate globally
  , working alongside senior leaders and top consulting professionals across the US and India.

Are you ready to play a pivotal role in shaping and scaling Cleartelligence India, ensuring our clients receive the highest quality and our teams have the foundation to thrive? Apply today and become the operational leader driving growth, compliance, and excellence in India.