Cloud Lead

5 hours ago

Delhi NCR New Delhi, India Yotta Infrastructure Full time ₹ 6,00,000 - ₹ 20,00,000 per year

Cloud Team Lead

Role Overview:

We are looking for a Senior Cloud Infrastructure Engineering Team Lead to manage mission-critical cloud infrastructure for its customers globally. This role entails providing 24x7 managed supports for these cloud environments, overseeing a team and ensuring the customer SLA exceeds the benchmark. You would be required to work closely with the DevOps and engineering teams by providing your inputs and suggestions.

Responsibilities

Your responsibilities in this role will be centered around the following:

  1. Ensuring the customer SLA is met always. Ensure issues are resolved holistically by keeping focus on the complete problem.
  2. Review tickets and escalate to management whenever required.
  3. Oversee a team of Cloud Engineers, provide technical expertise and guidance to the team where required.
  4. Act as the L3 in case of escalations and resolve the issues with a hands-on approach
  5. Interacting with the customer via tickets, calls, emails and periodic sync up calls.
  6. Evaluate the performance of team members on a periodic basis and provide feedback to the team and HR.

Requirements This is an in-depth technical role with 80% technical and 20% managerial capabilities. This role requires proven experience and the ability to provide hands on technical expertise and mentorship with a keen eye on the compliance of business SLAs and goals. Well be evaluating your candidature on the following criteria:

  • 10+ years of experience and a proven track record of providing L3 technical support with a cloud first data center or a cloud support services organization.
  • In-depth knowledge of cloud, containers, virtualisation and its supporting technology and concepts.
  • Hands-on knowledge of Linux, MySQL, Vmware/KVM and any on-prem cloud technology.
  • In-Depth experience on any monitoring system (Prometheus/Nagios/Zabbix/SolarWinds/ManageEngine etc.)
  • Good working knowledge of Storage, Networking, Backup, Bash.
  • Excellent communication skills with clear verbal and written articulation.
  • Experience in handling a team of minimum 4 people in the above role.

Bonus attributes that will help your application:

  • Knowledge of CloudStack/Citrix CloudPlatform and involvement as an administrator/maintainer/committer/tester/support engineer.
  • Data center or ISP experience in a similar role.
  • Knowledge of GPU based systems, Nvidia BCM, GPU Virtualisation techniques.
  • Worked in supporting AI/ML workloads.
  • Experience on maintaining, configuring SDN
  • Experience using Ansible/Terraform/Puppet/Chef

Interested candidates are requested to share their updated resume on mentioned mail id along with the following details:

Email:

  • Current CTC:
  • Expected CTC:
  • Notice period:
  • Are you willing to relocate to Delhi/ Pune?
  • Are you comfortable with rotational work timings?

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