Team Lead Cloud

3 weeks ago

Delhi Delhi NCR, India Yotta Infrastructure Full time

Job Description Key Responsibilities - Ensure adherence to and exceedance of customer SLAs through holistic issue resolution. - Review, manage, and escalate support tickets when required. - Lead and mentor a team of Cloud Engineers, providing technical direction and hands-on support as an L3 escalation point. - Participate in and drive root cause analysis and long-term solutions for recurring issues. - Communicate effectively with clients via tickets, calls, and periodic review meetings. - Evaluate team performance and provide structured feedback to HR and management. - Collaborate with DevOps and engineering teams to improve infrastructure and operational processes. Required Experience & Qualifications - Minimum 9 years of experience in cloud infrastructure with at least 3+ years in a leadership role. - Proven track record of L3-level technical support in a cloud-first data center or managed services environment. - Hands-on experience with Linux systems, MySQL databases, VMware/KVM, and on-prem cloud solutions. - Strong expertise in virtualization, containers, and associated ecosystem technologies. - Practical knowledge of storage, networking, backup systems, and Bash scripting. - Deep experience with monitoring tools such as Prometheus, Nagios, Zabbix, SolarWinds, or ManageEngine. - Excellent communication and client-facing skillsboth written and verbal. Bonus (Preferred) Skills - Familiarity with CloudStack or Citrix CloudPlatform (as administrator or maintainer). - Experience working in Data Center or ISP environments. - Knowledge of GPU-based systems, GPU virtualization (e.g., Nvidia BCM). - Exposure to supporting AI/ML workloads. - Understanding and experience in Software Defined Networking (SDN). - Experience using automation tools such as Ansible, Terraform, Puppet, or Chef.

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