Job Title: Enterprise Service Desk Advisor

1 day ago

Noida, Uttar Pradesh, India DIN Engineering Services (DIN) Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Role & responsibilities

Key Responsibilities:

  • Be part of a 24x7 Enterprise Grade Service Desk Team
  • Provide Tier 1 technical support for a wide range of Adobe products across Windows and macOS platforms.
  • Handle support requests through multiple channels including phone, chat, email, and web portal.
  • Triage, prioritize, and resolve customer issues with a focus on First Call Resolution.
  • Utilize customer insights and case history to personalize upsell recommendations, ensuring relevance and customer value.
  • Accurately log all customer interactions, incidents, and service requests in the CRM/case management system.
  • Use internal knowledge bases and technical documentation to provide accurate and timely solutions.
  • Escalate unresolved or complex issues to appropriate internal and engineering teams following escalation protocols.
  • Support software installation, deployment, and configuration activities for licensed users.
  • Guide customers through troubleshooting steps, providing clear and concise instructions.
  • Effectively manage irate customer situations with empathy, active listening, and professionalism.
  • Ensure timely customer follow-ups and updates within defined SLAs.
  • Proactively identify and report recurring issues, feature requests, and emerging trends to management.
  • Continuously update technical knowledge and skills to stay current with product updates and support best practices.

Contribute to the improvement of support processes and documentation.

  • Maintain a strong understanding of Adobe product features and usage via hands-on experience and training

Preferred candidate profile :

Required Qualifications:

  • Bachelor's degree in a technical discipline (Computer Science, IT, Engineering, etc.
  • Minimum 2 years of experience in Technical Support, Service Desk, IT Support, or similar roles with international clients is mandatory.
  • Proficient in supporting enterprise customers and business-critical environments.
  • Strong verbal and written communication skills in English with a neutral accent.
  • Demonstrated ability to manage a diverse workload in a team-oriented environment.
  • Hands-on experience with software troubleshooting in Windows and/or macOS.
  • Familiarity with remote desktop tools and help desk platforms.
  • Experience supporting or using Adobe products is a strong advantage.

Preferred Qualifications:

  • Understanding of deployment tools and technologies (e.g., MSI/MSP installers, SMS, GPO, Apple Remote Desktop).
  • Basic knowledge of Active Directory, SSO, and cloud-based technologies.
  • Familiarity with enterprise IT environments and B2B support operations.
  • Ability to recognize and adapt to different cultural and regional communication styles.
  • Strong problem-solving and analytical skills with a customer-first mindset.
  • Experience with knowledge base usage and documentation best practices

Note : Please do not apply desktop support experienced .

Interested candidate can contact at Minti : /

  • Service Desk Engineer

    20 hours ago

    Noida, Uttar Pradesh, India Job Basket Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description of Service Desk AnalystRole: Service Desk AnalystAccountability• Ability to work in 24*7 environment, this is a must• First Point of Contact for users to report Technical issues• Record all interactions through call, email or chat in the Ticketing System. Resolve issuesunder support boundaries and route issues beyond scope to the...

  • IT Service Desk Engineer

    5 days ago

    Noida, Uttar Pradesh, India GC Technologies Pvt Ltd Full time ₹ 4,50,000 - ₹ 10,00,000 per year

    Service Desk Engineer - 2 RequirementsBudget - L Yrs. Upto 12 LPABudget - L2 Team Lead - 5-7 Yrs. Upto 20 LPAWork Mode - All 5 days WFO, It can be any 5 days in a weekLocation : Noida - WFONP : 30 daysExperience : 2-7 yrsBudget : Max 15 LPAPayroll :STL - Sterlite Technologies LimitedAdobe ProjectRequirement 1. L1 Service Desk EngineerJob Title:Service Desk...

  • Advisor, Enterprise Architecture

    6 days ago

    Noida, Uttar Pradesh, India Fiserv Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Calling all innovators – find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card,...

  • Senior Associate – Service Desk

    6 days ago

    Noida, Uttar Pradesh, India Coforge Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Company DescriptionCoforge is a global digital services and solutions provider specializing in delivering real-world business impact through deep domain expertise and emerging technologies. As the 7th largest Indian IT services firm, Coforge recorded $1.45 billion in revenue in FY25, and enters FY26 with a $1.55 billion executable order book. Coforge...

  • IT Service Desk

    4 days ago

    Noida, Uttar Pradesh, India Shiv Nadar School Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Responsibilities:Service Desk Management:Act as the single point of contact for users seeking IT support.Process incoming service requests from clients (via telephone, email, and other means).Answer all incoming telephone calls on the Service Desk support line.Create service tickets using the SNS ticketing system.Assess ticket resolution timeframe and...

  • Front Desk Receptionist

    23 hours ago

    Noida, Uttar Pradesh, India Future Indo Global Service Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Responsibilities:* Greet guests, manage front desk operations & handle queries via phone/in person* Maintain guest database & update records accurately* Coordinate housekeeping services & resolve issues promptly

  • Senior Service Desk

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Global Delivery Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Senior Service Desk - Technical Support "Senior Service Desk Associate English India – Work from Office Competitive Salary & Benefits Role OverviewThe Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and...

  • Service Desk L1 Support

    6 days ago

    Noida, Uttar Pradesh, India Savantis Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role: Service Desk L1 SupportExperience: 1-3 YearsLocation: Chennai And NoidaMode: Full Time-Rotational ShiftsJob description:We are looking for a proactive and customer-focused Service Desk Analyst with 1–3 years of experience in IT support. The role involves providing first-level technical support, resolving end-user issues, and ensuring seamless IT...

  • Service Desk

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Global Delivery Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Service Desk - Technical Support Req ID: 334438 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk - Technical Support to join our team in Noida, Uttar Pradesh...

  • Service Desk Manager

    1 week ago

    Noida, Uttar Pradesh, India Wipro Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role: Service Desk Manager Do: ESSENTIAL DUTIES/RESPONSIBILITIES : Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. Improve productivity at ServiceDesk by focusing on reducing incidents, use self-heal and...