Front Office Executive

1 week ago

Pappanaickenpalayam Coimbatore Tamil Nadu, India Vtail Commerce Pvt Limited Full time

Job Summary:

We are seeking a dynamic, customer-oriented, and result-driven Marketing & Client Handling Executive to join our growing team at Tune Aesthetic Skin and Hair Clinic. The role demands excellent communication skills, a passion for beauty and wellness, and the ability to drive client satisfaction and marketing initiatives both online and offline.

Key Responsibilities:Client Handling

  • Greet and assist walk-in clients with warmth and professionalism.
  • Understand client needs and recommend suitable skin/hair treatments or packages.
  • Coordinate appointments, maintain booking schedules, and ensure timely follow-ups.
  • Maintain strong client relationships to ensure repeat business and referrals.
  • Handle feedback, complaints, and escalate critical issues when required.

Marketing & Branding

  • Execute day-to-day marketing activities including social media posts, WhatsApp campaigns, and local promotions.
  • Plan and manage in-clinic promotions, offers, and festive campaigns.
  • Collaborate with design teams or agencies for posters, videos, and creatives.
  • Engage with followers and respond to DMs, queries, and comments on social platforms.
  • Assist in influencer tie-ups, testimonials, and client success stories.

Reporting & Coordination

  • Maintain client databases and track leads, conversions, and feedback.
  • Provide weekly reports on client inflow, sales, and campaign performance.
  • Coordinate with doctors, therapists, and front desk for smooth client service.

Requirements:

  • Bachelor's degree in Marketing, Business, or related field.
  • 2-4 years of experience in client-facing or marketing roles (preferably in wellness, beauty, or healthcare sector).
  • Strong interpersonal and communication skills in English and Tamil.
  • Knowledge of social media marketing and basic content planning.
  • Well-groomed, presentable, and passionate about aesthetics and wellness.

Benefits:

  • Opportunity to grow in a premium clinic environment.
  • Incentives based on performance.
  • Exposure to modern aesthetic treatments and client service excellence.

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Work Location: In person

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