NOC Tier2 Analyst

Cloud Raptor is Hiring for MNP SPARK Bengaluru

Work Location: Bengaluru, India

Engagement: Full-time (Onsite/Hybrid as per role)

Client: MNP SPARK A strategic technology and innovation arm of MNP LLP, one of Canadas largest professional services firms (75+ years legacy, nearly $5B revenue, 120+ offices).

MNP is one of Canadas largest full-service chartered professional-services firms providing accounting, tax, consulting, risk-advisory, management consulting, and financial advisory services.

• With offices across all provinces and a workforce of thousands, MNP serves clients in public, private, and not-for-profit sectors across Canada.
• MNP emphasizes a culture of balanced lifestyle, competitive compensation and benefits, merit-based career growth, and values that support diversity, inclusion, community, and work-life balance.

Role & responsibilities

• Investigate, diagnose, and resolve escalated application, and infrastructure incidents related to network connectivity, server performance (Windows/Linux), firewall issues, backup failures, application availability, and Azure resource problems.
• Analyze performance metrics and logs from monitoring tools (e.g., ConnectWise Automate, Auvik, Azure
• Monitor, Backup consoles) to identify root causes and potential bottlenecks across network, server, and firewall infrastructure.
• Manage and execute scheduled patch deployment cycles for operating systems (Windows Server OSs) and applications using ConnectWise Automate, ensuring compliance and minimizing disruption.
• Implement approved configuration changes on network devices, servers, and firewalls (e.g., Fortinet, Cisco, Check Point, Palo Alto) according to existing change management processes.
• Perform Server Monitoring and Management tasks including in-depth performance analysis, troubleshooting OS-level issues, managing server roles/features, and applying configuration changes.
• Perform Firewall Monitoring and Management tasks including analyzing firewall logs, troubleshooting connectivity issues, implementing rule changes under guidance/SOPs, and managing firewall configurations.
• Manage backup operations, including troubleshooting backup job failures, performing file/folder and potentially VM/application-level restores using platforms like Veeam, and verifying backup integrity.
• Manage and verify the backup of network device and firewall configurations according to defined procedures.
• Perform defined operational tasks within client Microsoft Azure environments (e.g., VM resizing, service restarts, basic configuration adjustments, responding to Azure Advisor alerts).
• Collaborate effectively with SOC analysts during integrated incidents, providing infrastructure context (network, server, firewall, backup status) and executing coordinated response actions.
• Document incident resolution steps, technical findings, and configuration changes accurately within the ticketing system (ConnectWise Manage) and knowledge base.
• Contribute to the creation, refinement, and maintenance of NOC Standard Operating Procedures (SOPs) and technical documentation, including backup and restore procedures.
• Mentor Tier 1 NOC Analysts and support their technical growth.

Requirements:

• Between 4-6 years in IT infrastructure roles (NOC, Systems, Network, Backup, or Firewall Admin).
• Intermediate-to-advanced knowledge of Windows Server OSs administration (Active Directory, DNS, DHCP, Group Policy). Linux administration skills are a plus.
• Solid understanding of networking concepts and protocols (TCP/IP, routing, switching, VLANs, firewalls, VPNs).
• Hands-on experience with Remote Monitoring and Management (RMM) tools (ConnectWise Automate and ConnectWise ScreenConnect strongly preferred).
• Experience with patch management processes and tools.
• Experience managing and troubleshooting firewall platforms (e.g., Fortinet, Cisco, Check Point, Palo Alto).
• Proficiency with backup and recovery solutions, particularly Veeam Backup & Replication (experience with other platforms is beneficial).
• Understanding of virtualization technologies (VMware vSphere, Microsoft Hyper-V).
• Foundational administration experience with Microsoft Azure (Virtual Machines, Virtual Networks, Azure Storage, Azure Monitor basics).
• Basic scripting skills (PowerShell preferred) for automation and task execution.
• Experience with network monitoring tools (e.g., Auvik) is beneficial.
• Strong problem-solving, communication, and multitasking abilities.
• Detail-oriented, collaborative, and mentoring-focused.
• Ability to mentor small teams of Analysts.
• Ability to manage internal and client stakeholders especially during escalations.

Preferred candidate profile

Bachelor of Technology/Engineering Or Bachelor / Masters in Computer Application

Certifications

• Microsoft Certified: Azure Administrator Associate (AZ-104) or equivalent Azure experience.
• Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800/801) or older MCSA/MCSE.
• Relevant firewall vendor certifications (e.g., Fortinet NSE, Cisco CCNA Security, Check Point CCSA, Palo Alto PCNSA).
• Veeam Certified Engineer (VMCE) or similar backup technology certification.
• CompTIA Network+, CompTIA Server+, CompTIA Security+

Experience:

At least 5+ years of experience in IT infrastructure roles

Additional Info:

The ideal candidate is eager to learn, process-oriented, reliable, and possesses strong communication skills. We value individuals who demonstrate a foundational understanding of IT concepts (network, server, firewall, backup), a commitment to following procedures, and the potential to grow within our integrated operational environment. A collaborative spirit and adaptability to a 24x7 shift structure are essential.