Operations Executive

7 days ago

Ahmedabad, Gujarat, India Vivanta holidays Full time US$ 18,00,000 - US$ 36,00,000 per year

The Operation Executive is responsible for coordinating, managing, and executing day-to-day travel operations. This role ensures smooth functioning of tour packages, reservations, vendor management, customer satisfaction, and internal process efficiency. The ideal candidate is detail-oriented, well-organized, and experienced in handling travel logistics.

Key Responsibilities:

1. Tour Operations & Coordination

  • Plan, coordinate, and execute domestic and international tour itineraries.
  • Ensure all bookings (flights, hotels, transfers, activities) are confirmed and accurate.
  • Monitor daily operations and resolve any travel-related issues promptly.
  • Prepare travel documents such as vouchers, itineraries, invoices, and confirmations.

2. Vendor & Supplier Management

  • Communicate with hotels, airlines, DMCs, transport providers, guides, and other partners.
  • Negotiate competitive rates and maintain strong supplier relationships.
  • Ensure timely payments, confirmations, and service delivery from vendors.

3. Customer Service & Support

  • Serve as the primary operational contact for clients before, during, and after travel.
  • Handle special requests, complaints, and last-minute changes professionally.
  • Provide accurate travel information, destination updates, and support.

4. Documentation & Compliance

  • Ensure all travel bookings comply with company policies and industry regulations.
  • Maintain updated travel records, reports, and MIS documentation.
  • Assist with visa processing, insurance support, and travel guidelines.

5. Coordination with Internal Teams

  • Work closely with the sales team to clarify client requirements and confirm tour details.
  • Collaborate with finance for billing, vendor payments, and client invoicing.
  • Support product development with insights on packages, pricing, and operations.

Required Skills & Qualifications:

  • Bachelor's degree in Tourism, Hospitality, Business Administration, or related field.
  • 1–3 years of experience in travel operations or a similar role (depending on level).
  • Strong knowledge of GDS/CRS systems (Amadeus, Galileo, Sabre) is a plus.
  • Excellent communication and negotiation skills.
  • Proficiency in MS Office (Excel, Word, Outlook).
  • Ability to multitask, prioritize, and work under pressure.
  • Strong attention to detail and problem-solving skills.

Job Type: Full-time

Pay: ₹15, ₹30,000.00 per month

Work Location: In person

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