Deputy Manager _ServiceNow DevQA Lead

About VOIS
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India
In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Who You Are
About this Role
The Dev QA (ServiceNow) will be a key contributor to the implementation, testing, and maintenance of ServiceNow solutions within VOIS. This role focuses on designing and developing Automated Test Framework (ATF) scripts, ensuring robust testing coverage and platform reliability. The individual will collaborate with cross-functional teams to validate features, support system integration testing, and uphold quality standards across ServiceNow modules and custom applications.

Who Are You
You are a detail-oriented and collaborative professional with a strong foundation in ServiceNow testing and automation. You bring a proactive mindset to problem-solving and are comfortable working in Agile environments. You are committed to continuous learning and knowledge sharing, and you value inclusive teamwork and clear communication.

What You Will Do

• Design and execute test plans for ServiceNow modules and custom applications.
• Develop and maintain ATF scripts to automate testing procedures.
• Collaborate with technical and functional teams to ensure comprehensive test coverage.
• Conduct functional, regression, and API testing, including data validation.
• Identify, document, and track defects, working closely with developers for resolution.
• Manage test data to ensure relevance and accuracy.
• Continuously improve test cases and automation scripts for efficiency and effectiveness.
• Maintain documentation for test cases, results, and compliance purposes.
• Participate in Agile ceremonies and facilitate scrum events as needed.
• Provide training and share knowledge on ATF scripting and testing best practices.
• Stay updated on ServiceNow developments and automation technologies.

Must-have Qualifications
What skills you need

• Minimum 3 years of experience in software testing, with a focus on ServiceNow QA.
• At least 6 months to 1 year of experience in writing ATF scripts.
• Proficiency in ServiceNow testing tools including ATF and manual-to-automated testing transitions.
• Strong understanding of the software development lifecycle and various SCDL models.
• Ability to understand client and server-side scripting.
• Hands-on experience with JavaScript.
• Excellent problem-solving and critical thinking abilities.
• Effective time management and communication skills

Preferred Qualifications
ServiceNow CSA certification.

Micro certification in Automated Test Framework.

What Skills You Will Learn
Advanced ATF scripting and automation strategies.

Agile methodologies and cross-functional collaboration.

Best practices in ServiceNow configuration and customisation testing.

Enhanced documentation and compliance techniques.

Continuous improvement approaches in QA processes.

VOIS Equal Opportunity Employer Commitment India
VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills

Apply now, and we'll be in touch