Business Control Senior Manager

Location: Hyderabad, India (Hybrid) 

This is a hybrid position based in Hyderabad, India.  We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. 

We give you a world of potential.   

When you join this dynamic team as a Business Control – Senior Manager you will enjoy a career, teamwork, flexibility, and leadership you can trust to help accelerate your personal and professional goals. Come be a part of a world of potential at Computershare Business Support Services.  

Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms globally.  

If you're a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you

A role you will love.   

Reporting to the Business Control Director & Regional Director (India), this role sits in the First Line of Defence (FLoD) and is responsible for providing independent advice and credible challenge for CBSS and offshore CPU business processes in mitigating risk, complying with legal and regulatory requirements, and adhering to company policies and standards. 

This role is the centralized subject matter expert for Computershare Business Support Services (CBSS) Business Control and is responsible for having full understanding of CBSS and offshore CPU business processes. The role provides daily oversight for risk mitigation, monitoring, ensuring effective measures are in place, and issues are proactively identified, escalated, assessed, remediated, and reported accurately and on-time. 

This role provides objective business risk perspective, credibly challenges new and existing practices, identifies emerging risk exposures, and balances risk mitigation and operational efficiency. The role also ensures CBSS, and offshore CPU business processes are following applicable laws, rules, and regulations, safeguarding the organizations reputation, and protecting clients, employees, and shareholders.

This role regularly interacts, consults, and influences senior leaders, line of business leaders, Shared Services, Enterprise Risk Management, Internal Audit, Regulatory Agencies and actively participates in, or is a member of, select forums and committees.

• Serves as the central point of contact for CBSS business control and offshore CPU processes and activities, providing independent review and credible challenge regarding strategic and tactical changes and ensures risks are proactively identified, escalated, assessed, mitigated, and remediated and controls are effectively designed, adopted, managed, and executed. 
• Makes sound risk decisions commensurate with the company's risk appetite and in alignment with corporate risk and compliance programs. Understanding of applicable laws and regulations and providing oversight and credible challenge to the shared services teams. Reviewing CBSS metrics and ensuring compliance with risk and control requirements and ensuring risk management requirements are followed. 
• Ensures risks and controls are effective and properly documented in ACE for all CBSS and applicable offshore CPU processes and activities. Assist in the global process Risk and Control Self-assessment (pRCSA) program for CBSS and validate adherence to CPU pRCSA Standard. Provide guidance, effective challenge to control deficiencies identified throughout the process and other findings and risk events. Proactively manage incidents, including timely communication to senior management, exposure is minimized, root cause is accurately identified, and corrective actions are completed timely.
• Partner with key stakeholders (FLoD, Risk Management, Internal Audit) on progress of risk, control, and control testing activities. Collaborates with key stakeholders within CBSS and across CPU departments fostering strong partnership and a high performance, inspired climate.
• Develops and presents CBSS risk and control related reporting including coordinating progress updates from Shared Services teams and providing commentary on items outside of tolerance to management and committees.

What will you bring to the role?  

• University/college level degree with at least 13 years of experience in trust, risk, compliance & audit in financial services.
• Solid track record in consistently demonstrating strong leadership, and Risk Management Framework expertise, execution, strategic thinking, credible challenge, and business support. 
• Exceptional experience in actively listening, eliciting information, comprehending issues/needs, recommending solutions, and taking action.
• Solid understanding of global trends and practices in the offshore delivery space and in India.
• Excellent communication skills, both verbal and written
• Ability to read/analyze/interpret complex documents; respond to sensitive inquiries; document workpapers and write reports for executive level audiences.  
• Fluency in spoken and written English is required. 
• Advanced Microsoft Office skills (Excel, Word, Power Point) 

Rewards designed for you

• Health and wellbeing rewards that can be tailored to support you and your family.
• Save for your future. We will support you along your retirement savings journey.
• Paid parental leave, flexible working and a caring and inclusive culture.
• Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare,

#LI-Hybrid