Global SAP Delivery Senior Manager
1 week ago
One of our clients is looking for a highly experienced and strategic Global SAP Service Delivery Manager to lead our SAP service operations worldwide. This is a critical leadership role requiring a seasoned professional with a deep understanding of SAP ecosystems, cross -business alignment, and the intricacies of global service delivery models. You'll be instrumental in ensuring the consistent, high -quality, and effi cient delivery of SAP services across our organization. Key Responsibilities Global Service Delivery Leadership: Oversee and optimize the end -to -end delivery of all SAP services globally, ensuring alignment with business objectives and service level agreements (SLAs). Cross -Business Alignment: Act as a key liaison between IT and various business units, translating business needs into technical requirements and ensuring SAP services effectively support organizational goals and strategies. You'll need a strong understanding of how different business functions interact with and rely on SAP. Service Model Management: Deeply understand and manage the operational aspects of a multi -tiered service delivery model, including L1, L2, and L3 support structures. This includes defi ning processes, setting performance metrics, and ensuring seamless escalation paths. Incident and Problem Management: Drive best practices in incident management and problem resolution within the SAP landscape. Implement proactive strategies to minimize downtime and ensure rapid recovery from service disruptions. Vendor and Partner Management: Manage relationships with external SAP service providers and partners, ensuring they meet contractual obligations and deliver high -quality services. Team Leadership and Development: Lead, mentor, and develop a global team of SAP service delivery professionals, fostering a culture of excellence, Requirements Qualifications 15 -20 years of progressive experience in SAP service delivery, with a significant portion in a global leadership or management role. Extensive experience with various SAP modules and their integration within a complex enterprise landscape. Demonstrated expertise in managing L1, L2, and L3 support models and a deep understanding of ITIL principles, particularly incident, problem, and change management. Proven ability to align IT services with business strategies and to effectively communicate technical concepts to non -technical stakeholders. Strong leadership skills with experience managing diverse, geographically dispersed teams. Excellent communication, negotiation, and stakeholder management skills. Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred. ITIL certification is highly desirable.
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Bangalore, Karnataka, India SAP Full timeWe help the world run better At SAP we enable you to bring out your best Our company culture is focused on collaboration and a shared passion to help the world run better How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused...
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Bangalore, Karnataka, India SAP Full timeWe help the world run better At SAP we enable you to bring out your best Our company culture is focused on collaboration and a shared passion to help the world run better How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused...
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Bangalore, Karnataka, India SAP Full timeWe help the world run better At SAP we keep it simple you bring your best to us and we ll bring out the best in you We re builders touching over 20 industries and 80 of global commerce and we need your unique talents to help shape what s next The work is challenging - but it matters You ll find a place where you can be yourself prioritize your wellbeing and...
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