Senior Analyst, Business Transformation and Revenue Operations-2

4 days ago

Gurgaon, Haryana, India Mastercard Full time US$ 1,20,000 - US$ 2,00,000 per year

Overview:

Services is Mastercard's professional services arm, focused on driving value beyond payment transactions. We harness the power of our transaction data, deep payments expertise and vast network of merchant and FI partners to offer holistic solutions to our customers. Our solutions comprise consulting, data insights, marketing services, loyalty and analytics platforms and more. Discover more at Mastercard Services

Insights and Enablement helps improve efficiency and drive smarter decisions for Services business unit, with use of data, technology and operational excellence.

About the Role

As Senior Analyst - Business Transformation and Revenue Operations, you are expected to:

Develop a strong understanding of our business environment

Engage with key stakeholders (Sales, Product, Delivery, Compliance, Technology, Finance, etc) and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes

Comprehend current state processes via stakeholder conversations, process demos and thorough system understanding

Use analytical frameworks and data-driven insights to identify improvements in current process, test hypothesis and roll-out optimized process

Drive implementation with desired outcomes and behavioural change

Develop appropriate documentation e.g. SOPs, process flows, user journey maps etc

Develop success KPIs and institutionalize through robust, high-quality data dashboards

Monitor KPIs and drive continuous efficiency improvements

All about you

Strong understanding of Revenue Operations, preferably in B2B services organizations

Experience in driving business transformation preferably for B2B services organizations

Experience in business consulting or in dealing with unstructured situations and applying first principles thinking for problem solving

Exposure to project management, stakeholder management and excellent communication skills

Exposure to any of these domains is preferred though not essential B2B Sales processes, Sales productivity tools (e.g. Salesforce CRM, contract automation), Compliance processes (e.g. KYC); Data visualization and reporting platforms (e.g. Tableau) etc

5-8 years of relevant professional experience, with suitable educational qualifications

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