Senior Analyst, Business Transformation and Revenue Operations-2
3 days ago
Overview:
Services is Mastercard's professional services arm, focused on driving value beyond payment transactions. We harness the power of our transaction data, deep payments expertise and vast network of merchant and FI partners to offer holistic solutions to our customers. Our solutions comprise consulting, data insights, marketing services, loyalty and analytics platforms and more. Discover more at Mastercard Services
Insights and Enablement helps improve efficiency and drive smarter decisions for Services business unit, with use of data, technology and operational excellence.
About the Role
As Senior Analyst - Business Transformation and Revenue Operations, you are expected to:
Develop a strong understanding of our business environment
Engage with key stakeholders (Sales, Product, Delivery, Compliance, Technology, Finance, etc) and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes
Comprehend current state processes via stakeholder conversations, process demos and thorough system understanding
Use analytical frameworks and data-driven insights to identify improvements in current process, test hypothesis and roll-out optimized process
Drive implementation with desired outcomes and behavioural change
Develop appropriate documentation e.g. SOPs, process flows, user journey maps etc
Develop success KPIs and institutionalize through robust, high-quality data dashboards
Monitor KPIs and drive continuous efficiency improvements
All about you
Strong understanding of Revenue Operations, preferably in B2B services organizations
Experience in driving business transformation preferably for B2B services organizations
Experience in business consulting or in dealing with unstructured situations and applying first principles thinking for problem solving
Exposure to project management, stakeholder management and excellent communication skills
Exposure to any of these domains is preferred though not essential B2B Sales processes, Sales productivity tools (e.g. Salesforce CRM, contract automation), Compliance processes (e.g. KYC); Data visualization and reporting platforms (e.g. Tableau) etc
5-8 years of relevant professional experience, with suitable educational qualifications
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