Virtual Relationship Management-Associate

24 hours ago

Greater Noida, Uttar Pradesh, India Paytm Full time ₹ 4,00,000 - ₹ 12,00,000 per year
Job Description

Virtual Relationship Management-Associate

Location: Noida, Uttar Pradesh
Department: Operations & Support Merchant Helpdesk-Offline Payments
Employment Type: On-roll / On-site

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

:

A Virtual Relationship Manager is responsible for building and maintaining strong relationships with large business clients, managing accounts, and driving business growth through strategic client interactions. The role combines elements of sales, customer success, and stakeholder management for enterprise-level clients.

Key Responsibilities:
  • Build and nurture relationships with enterprise clients, focusing on retention and satisfaction.
  • Develop and execute account management strategies to grow business and engage merchants effectively.
  • Understand clients business needs and act as the main point of contact for escalations and problem resolution.
  • Lead cross-functional teams to deliver customized solutions and ensure client expectations are met.
  • Collaborate with sales, technical, and merchant service teams to optimize client experience.
  • Provide regular reporting on client metrics such as retention, satisfaction scores, and business growth.
  • Advocate for clients internally, communicating feedback to improve products or services.
Desired Skills and Qualifications:
  • Bachelors degree; domain-specific expertise is an advantage.
  • Strong communication and interpersonal skills for remote engagement.
  • Provide merchant support by Outbound/ Inbound call and Email.
  • Proficiency in CRM tools, virtual platforms and MS Office is an added advantage.
  • Experience in account management, sales, or customer success for enterprise segments.
  • Leadership ability to manage cross-functional teams and drive strategic initiatives.
  • Proficiency in CRM systems and data-driven account management techniques.
  • Problem-solving skills and the ability to deliver out of the box solutions to complex business issues.
  • Should be willing to work in rotational day shifts with rotational weekly off.
Why join us:
  1. A collaborative output driven program that brings cohesiveness across businesses through technology.
  2. Improve the average revenue per use by increasing the cross-sell opportunities.
  3. A solid 360-degree feedback from your peer teams on your support of their goals.
  4. Respect, that is earned, not demanded from your peers and manager.
Compensation:

If you are the right fit, we believe in creating wealth for you. With enviable 500 mn registered users, 21 mn merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Virtual Relationship Manager

    1 week ago

    Noida, Uttar Pradesh, India Flysoft Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Job Title: Virtual Relationship Manager – MF/ Online Stock BrokingIndustry: Financial Services / Wealth ManagementLocation: Noida Sector 142Job Summary:We are looking for a proactive and customer-focused Virtual Relationship Manager (VRM) to join our mutual fund distribution team. The VRM will be responsible for engaging with clients/ Associates virtually...

  • Virtual Relationship Management-Associate

    6 days ago

    Noida, Uttar Pradesh, India Paytm Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    About Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.Job...

  • Virtual Relationship Manager

    3 days ago

    Noida, Uttar Pradesh, India Keystone Kinetic Technologies Solution Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Key ResponsibilitiesAcquire direct clients and onboard Business Associates (DSAs) for financial productsAchieve monthly and individual sales targets across stockbroking, PMS, mutual funds, FDs, and insuranceIdentify and activate business associates with strong client networksProvide joint call support and product training to business associatesEnsure...

  • Virtual Relationship Management

    2 weeks ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesManage virtual relationships with existing clients through regular communication, ensuring high levels of customer satisfaction and retention.Identify new business opportunities by cold calling, telecalling, and lead generation to drive sales growth.Develop strong selling skills to meet targets set by the organization, utilizing...

  • Virtual Relationship Manager

    1 week ago

    Noida, Uttar Pradesh, India InsuranceDekho Full time ₹ 1,80,000 per year

    Looking to kickstart your career in the insurance & fintech space?We at InsuranceDekho are hiring Interns for the Virtual Relationship Manager (VRM) role under our Agency Channel for a 6-month paid internship. Who Can Apply? Freshers & Experienced Graduates / Undergraduates / Diploma Holders / 12th Pass Candidates from all educational backgrounds Internship...

  • Virtual Relationship Executive

    1 day ago

    Noida, Uttar Pradesh, India Enirmaan Techsolutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Responsibilities:* Manage virtual relationships through chat & voice processes* Provide exceptional customer service globally* Maintain high standards of CRM excellencebudget is upto 20 KLocation : NoidaHealth insurance

  • Virtual Relationship Manager

    1 day ago

    Noida, Uttar Pradesh, India Niva Bupa Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Greeting from Niva BupaLocation- Noida Sector-59Department- E AgencyPrimary Responsibilties :To achieve sales targets using consultative sales approach, whilst ensuring service levels of our assigned Advisor and customer satisfaction remain paramount.Responsible for sales targets through Advisor and Inbound and outbound sales.Key Roles & Responsibilities:To...

  • Virtual Relationship Manager- Stock Broking Co- Noida

    2 weeks ago

    Noida, Uttar Pradesh, India Aspiring Mantra Full time US$ 60,000 - US$ 1,20,000 per year

    Manage a portfolio of existing and prospective clients through virtual platforms(phone, email)Understand client investment needs, risk appetite, and financial goalsEnsure regular follow-ups with clients for portfolio reviews, market updates Required Candidate profileGraduate with 2–4 yrs of Experience in mutual fund sales, financial advisory, relationship...

  • Relationship Manager

    1 week ago

    Greater Noida, Uttar Pradesh, India Info Edge Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About BU: is Indias premier property platform enabling buying, renting, and selling of all types of residential and commercial properties. With over 9 million monthly visitors, 10 lakh+ property listings, and 1.5 lakh+ new projects, is a trusted gateway to one of theFastest-growing property markets in the world.TitleAssociate Senior Executive / Senior...

  • Virtual Event Manager

    6 days ago

    Noida, Uttar Pradesh, India The Economic Times Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionThe Economic Times is India's leading destination for business news, economy, and politics. As a Times Internet Product, it provides up-to-date information for business leaders and professionals. The Economic Times is renowned for its comprehensive coverage and analysis of important business trends. Potential applicants will join a...