Chat Process

1 week ago

India Uno Minda Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Overview: The Chat Process & Mail Process WFH position is a crucial role in our organization, responsible for providing exceptional customer service and support through chat and email communication channels. This remote position requires excellent communication skills, problem-solving abilities, and multitasking capabilities to ensure a positive customer experience.Key Responsibilities:
  • Respond to customer inquiries and issues through chat and email in a timely and professional manner
  • Provide accurate information and assistance to customers regarding products or services
  • Resolve customer complaints and escalate complex issues to the appropriate department
  • Ensure all communication with customers adheres to company policies and procedures
  • Maintain thorough knowledge of products, services, and promotions to effectively address customer needs
  • Assist in updating and maintaining customer records and databases
  • Collaborate with cross-functional teams to optimize customer satisfaction and retention
  • Adhere to productivity and quality standards for chat and email support
  • Provide feedback to improve customer service processes and procedures
  • Maintain a positive and professional attitude in all customer interactions
Required Qualifications:
  • High school diploma or equivalent
  • Prior experience in customer service or a related role
  • Strong written communication skills
  • Ability to multitask and prioritize effectively
  • Proficiency in using chat and email communication tools
  • Good understanding of customer relationship management (CRM) systems
  • Ability to work remotely and independently with minimal supervision
  • Attention to detail and accuracy in handling customer information
  • Problem-solving skills to address customer concerns efficiently
  • Flexibility to work in rotating shifts if required
  • Ability to adapt to new technology and software platforms
  • Strong work ethic and commitment to delivering excellent customer service
  • Ability to maintain confidentiality and professionalism in customer interactions
  • Time management skills to meet response time targets
  • Willingness to participate in ongoing training and skill development

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