City Head

1 day ago

Mumbai Metropolitan Region, India MetaMorph Full time ₹ 15,00,000 - ₹ 30,00,000 per year

City Head – Operations & Growth

Location - Mumbai & Gurgaon

About the Role:

We're building India's fastest on-demand home services platform, delivering quality services within minutes through a hyperlocal network of trained and verified professionals. Backed by leading venture investors, we're redefining convenience, speed, and reliability in home services.

As
City Head
, you will lead the overall business operations and growth strategy for your city. This is a mission-critical role that blends strategic thinking with strong on-ground execution. You'll be responsible for scaling supply, managing training and quality, leading a high-performing team, and ensuring exceptional customer experience.

Key Responsibilities

1. Build & Scale Supply

  • Drive onboarding of trained and verified home service professionals (primarily maids and technicians).
  • Leverage local hiring channels, community partnerships, and referral networks.
  • Ensure a steady pipeline of experts to meet city demand.

2. Lead Training & Quality

  • Design and implement training programs to upskill service experts.
  • Monitor service performance and maintain quality benchmarks.
  • Run retraining and continuous improvement programs.

3. Ensure Operational Excellence

  • Track and improve key operational metrics: order fulfillment, cancellations, turnaround time.
  • Resolve on-ground challenges quickly and creatively.
  • Strengthen city-level processes and SOPs for smoother execution.

4. Team Leadership

  • Hire, manage, and mentor field operations and city management teams.
  • Build a high-trust, high-accountability culture focused on ownership and performance.
  • Drive motivation and alignment around key operational and customer targets.

5. Optimize Costs & Efficiency

  • Track city P&L metrics and ensure positive unit economics.
  • Identify inefficiencies and implement cost-optimization initiatives.
  • Collaborate with central teams (Product, Tech, Supply Chain) for process improvements.

6. Drive Local Strategy & Growth

  • Adapt central playbooks to the unique dynamics of your city.
  • Launch local experiments and drive growth initiatives.
  • Share insights, learnings, and performance updates with leadership.

Qualifications

  • 8–12 years of experience in
    operations, logistics, supply chain, or field management
    within a fast-paced, high-growth environment.
  • Proven leadership skills with experience managing large field or city teams.
  • Strong analytical and data-driven approach to problem-solving.
  • Excellent communication and stakeholder management abilities.
  • Comfortable with ambiguity and fast-changing business priorities.

Why Join Us

  • Be part of a rapidly growing, VC-backed startup redefining home services.
  • Take ownership of a high-impact leadership role driving city growth and operations.
  • Work with a passionate team that values innovation, agility, and customer excellence.

  • City Civil Infrastructure Head

    2 weeks ago

    Mumbai, Maharashtra, India Adani Enterprises Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Head – City Civil Infrastructure Support execution of strategic infrastructure plans aligned with city planning and service integration. Manage detailed design and engineering of civil systems ensuring compliance with Indian and international standards. Review and coordinate design drawings, specifications, and technical reports for accuracy...

  • City Head

    5 days ago

    Mumbai, Maharashtra, India ImpactGuru Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionVertical:ImpactGuru (Crowdfunding Platform)Role:City HeadAbout the Organization:TheCarePal Groupwas created to offer innovative financing solutions that bridge theOut-of-Pocket Expense Needsof middle-class Indians. Our vision is to buildIndia's first and largest integrated healthcare financing ecosystemby bringingMedical Crowdfunding, Lending,...

  • Head - City Wet Utilities & MEP

    1 day ago

    Mumbai, Maharashtra, India adani capital pvt ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Head - City Wet Utilities & MEP Responsibilities Act as the technical authority and SME for all wet infrastructure and Infra MEP design decisions. Develop and implement strategic design plans aligned with company objectives and project requirements. Head the conceptualization, detailed design, and engineering of all wet systems and MEP for various...

  • City Head

    1 day ago

    Mumbai, Maharashtra, India Walkfin Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Designation: City Head -SalesDepartment: SalesExperience: 5 to 10 yearsLocations: Mumbai, Delhi, Ahmedabad, Indore, Surat, PuneEducation: Any Graduates and MBA-Sales and MarketingJob Type: Full time, Permanent.Industry Type: NBFC/Financial Services/Fintech.Job descriptionRoles and Responsibilities:Onboarding Corporates on the Company's platform, activating...

  • Head of Content

    2 weeks ago

    Mumbai Metropolitan Region, India Gynoveda Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Us:Gynoveda is on a mission to build the world's largest chain of "Ayurveda Fertility Clinics for Couples". With 50+ clinics live in 30+ cities and a new one opening every week, the company is on track to hit 200 clinics, positioning itself as a national leader in reproductive healthcare.Know everything about Gynovedahere>.Role Details:Title: Head of...

  • Head - City Wet Utilities & MEP

    2 days ago

    Mumbai, Maharashtra, India Adani Full time ₹ 80,00,000 - ₹ 1,20,00,000 per year

    ResponsibilitiesAct as the technical authority and SME for all wet infrastructure and Infra MEP design decisions. Develop and implement strategic design plans aligned with company objectives and project requirements.Head the conceptualization, detailed design, and engineering of all wet systems and MEP for various land parcels ensuring compliance with...

  • Head - City Wet Utilities & Mep

    3 weeks ago

    Mumbai, Maharashtra, India ADANI GROUP Full time

    Responsibilities Act as the technical authority and SME for all wet infrastructure and Infra MEP design decisions Develop and implement strategic design plans aligned with company objectives and project requirements Head the conceptualization detailed design and engineering of all wet systems and MEP for various land parcels ensuring compliance with relevant...

  • City Energy Utilities Head

    2 weeks ago

    Mumbai, Maharashtra, India Adani Enterprises Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Head - City Energy Utilities 1.Act as the technical authority and SME for all energy utility infrastructure decisions. Develop and implement strategic plans for electrical, ELV, and energy systems aligned with urban planning goals. 2.Lead design and engineering of electrical distribution, renewable energy integration, EV charging infrastructure, and...

  • Head Video Content

    1 day ago

    Mumbai Metropolitan Region, India Gynoveda Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Us:Gynoveda is on a mission to build the world's largest chain of "Ayurveda Fertility Clinics for Couples". With over 50 clinics live in 30+ cities and a new one opening every week, the company is on track to reach 200 clinics, positioning itself as a national leader in reproductive healthcare.Know everything about Gynovedahere>.Role Details:Title:...

  • City Wet Utilities

    2 weeks ago

    Mumbai, Maharashtra, India Adani Enterprises Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Head - City Wet Utilities & MEP Act as the technical authority and SME for all wet infrastructure and Infra MEP design decisions. Develop and implement strategic design plans aligned with company objectives and project requirements. Head the conceptualization, detailed design, and engineering of all wet systems and MEP for various land parcels...