Manager – SAP Platforms

About Us
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.

One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH
here
.

Key Responsibilities
Stakeholder management:

• Serve as the primary liaison between the ERP and its stakeholders, both internal and external, while seeking continuous feedback and working to improve the end user experience.
• Communicates and articulates technology options and implications in a simplified and quantifiable manner that is understandable to non-technology business partners.
• Collaborates closely with the Program Management Office (PMO) to ensure on-time and on-budget delivery of cross-functional projects and initiatives.
• Manage relationships with service providers and oversee IT contractors and contingent workers to ensure alignment, service levels, and other contractual matters.
• Fosters positive relationships with software vendors and negotiates relevant contracts.
• Engage with business stakeholders to understand their needs and drive platform enhancements.

Operational Management

• Contribute to PVH's strategic technology plan, ensuring that it enables and supports the delivery of enterprise goals and objectives. Develop strategy alongside senior management as it relates to the organization's ERP system and ancillary Finance and Supply Chain Systems.
• Own the full lifecycle of platforms, from design and implementation to maintenance and decommissioning.
• Conduct broad reviews on incoming incident tickets and user requests to ensure prioritization in accordance with the service level agreements.
• Oversee tickets and escalations. Respond to critical systems events and outages; drive activities based on priority and SLA's.
• Maintain high level of visibility and operational stability of the SAP Platform, facilitating periodic metric review of KPIs
• Provides broad oversight for release management processes and the programming, configuration, testing and deployment of fixes or updates for application version releases.
• Work closely with Cloud, Infrastructure, Security, and Application teams to ensure seamless platform integration.
• Optimize platform performance, reliability, and cost efficiency through proactive management and automation.
• Champion automation and DevOps methodologies to streamline workflows and improve efficiency.
• Leads the team to conduct advanced and complex application support activities to deliver on business outcomes.
• Reviews and approvals, the recommended improvements for moderate to advanced and highly complex application specific support processes and procedures.
• Develop and deliver training materials and workshops to enable business users and developers to maximize platform capabilities.
• Foster a culture of self-service by improving documentation and knowledge-sharing initiatives.
• Support cost governance by monitoring platform spending and identifying areas for optimization.

Qualifications

• 10+ years of hands-on experience in SAP and SAAS services
• Extensive experience in Managing and working with Managed services
• Experience with cloud platforms like AWS will be a plus
• Experience managing the implementation, enhancement, upgrade, and support of large ERP applications in a fast-paced, rapidly changing environment
• Experience in leading through a transition to modern ERP platforms
• Strong troubleshooting skills, with a proactive approach to problem-solving and system optimization
• Strong understanding of automation, auditability, and availability in cloud environments and on-premises solutions
• Communication, and interpersonal skills, with the ability to influence and drive change across global teams
• Project Management skills are a plus

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.