Production Support Supervisor I

1 week ago

IND MUMB Flr, India FIS Full time ₹ 5,00,000 - ₹ 15,00,000 per year

GENERAL DUTIES & RESPONSIBILITIES

  • Managing day to day operations associated with 65+ clients hosted on RPaaS platform from L1 perspective inclusive of IST, Cortex and NGP application. Team functional from two locations i.e. Mumbai & Bangalore.
  • Periodic connect with the client showcasing performance review.
  • Random connect with client for critical / bug fix issues.
  • Single POC for client to connect with and for enriching Client Experience.
  • Sensing and containing the client escalation wrt P1/P2 issues.
  • Coordination with internal (Application/Development/DataBase/Network) team for faster closure of Code Fix tickets.
  • Ensuring maximum Same Day Resolution on Incidents and Service Requests. 100% SLA / TAT adherence with minimum client escalation.
  • Keeping tab on the update quality shared by engineers over the reactive / internal tickets.
  • Conduction feedback / feedforward session with engineers.
  • Resource Management & Shift Adherence.
  • Managing the workforce for achieving the client and management objectives.
  • Monitoring compliance and process consistency.
  • Getting engineers cross skilled across various payments platforms for utmost efficiency.
  • 24 X 7 production support operations.
  • Other related duties assigned as needed.

Skillsets Needed:

  • Technical - Hands on experience with SQL/DML, FLT/SNOW, Kibana/Xtranet, ATM/Card Operations.
  • Management - Operational Execution, Escalation Resolution, Client Service, Team and Workforce Management, Communication Presentation, Problem Solving.

EDUCATION REQUIREMENTS

  • Bachelor's degree in computer science or information systems or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

  • Knowledge of company software products
  • Knowledge of mainframe and/or open systems operating systems
  • Strong technical understanding of data processing, both mainframe and open systems
  • Knowledge of banking applications and their interdependencies
  • Proven project management and excellent communication skills
  • Demonstrated customer-focused leadership ability
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients, e.g., executive, management, individual contributors
  • Excellent problem-solving, team, and time management skills
     

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

  • Card Production Associate I

    1 week ago

    IND MUMB Flr, India FIS Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Processing Executive (DCMS)Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all...

  • Supervisor Training

    2 days ago

    IND Kolkata - DLF IT, Tower A, th Flr, India CNX Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Title:Supervisor TrainingJob DescriptionThe Supervisor Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance...

  • InP - Call Center Supervisor I

    1 week ago

    IND HRYN, India FIS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    GENERAL DUTIES & RESPONSIBILITIES• Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.• Monitors operations to ensure adherence to service level standards and company/department policies and procedures.• Ensures professional and courteous customer support services are...

  • Production Supervisor Printing Industry

    6 days ago

    Naraina Ind. Area, Delhi, Delhi, India Bharti prashanti Full time

    Production Supervisor daily dispatch material planning quality check Need only printing industry location at naraina delhi 7840857862 **Salary**: ₹20,000.00 - ₹23,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - Accounting: 1 year (preferred) - Tally: 1 year (preferred) - total work: 1 year...

  • Lead Support

    2 days ago

    IND - Coimbatore (), India Blue Yonder Full time US$ 70,000 - US$ 1,20,000 per year

    Overview:Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work"Seeking an astute individual that has a strong techno-functional foundation with strong Application Support Experience in WMS or Supply Chain Domain.Scope: Deliver flawless application support to BY customers by resolving complex...

  • Technical Supervisor

    6 days ago

    Client Site - IND - Gurgaon - American Express (India) Private Limited Cushman and Wakefield Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Technical Supervisor Job TitleTechnical Supervisor Job Description Summary Job Description DESIGNATION Technical Supervisor (Electrical) LOCATION American Express India Campus- 74A REPORTING TO Shift Engineer / APM ROLES RESPONSIBILITIES OPERATION & MAINTENANCE Responsible for operation and maintenance of entire site utility...

  • Quality Control Supervisor

    4 days ago

    IND - Pune - MFG, India Aptiv Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    QC CC/LP Supervisor 1. Basic knowledge about Quality Core Tools (APQP/PPAP/SPC/MSA/FMEA), 7QC tools, Control Plan, COPQ, Kaizen, Poka-Yoke, Product/Process Audit, Layered Audit, Calibration 2. Internal Auditor for IATF 16949 3. Knowledge of structured problem solving and tools like Why-Why analysis, 8D analysis, FTA 4. Drawing reading knowledge...

  • Lead Support

    1 week ago

    IND - Coimbatore (), India Blue Yonder Pvt Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Lead Support - BY TMS/Transportation Management/Azure/GenAI/ML Overview:Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work" Seeking an astute individual that has a strong techno-functional foundation with strong Application Support Experience in WMS or Supply Chain Domain. ...

  • Product Manager

    2 days ago

    Bangalore, IND, India Zscaler Softech Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Staff Product Manager About Zscaler Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler...

  • Candidate Experience Supervisor

    4 days ago

    IND-Pune Office Gera Commerzone, Building no (G) Survey, India Ecolab Food Safety & Hygiene Solutions Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Candidate Experience Supervisor Join us at Ecolab, where you can shape your career, make an impact, and quickly see the importance of your work. Our inclusive culture embraces various perspectives and backgrounds, fostering an environment where everyone feels valued and empowered. Our commitment to sustainability and focus on continuous learning ensures...