Production Support Supervisor I

2 days ago

IND MUMB Flr, India FIS Full time ₹ 1,04,000 - ₹ 1,30,878 per year

GENERAL DUTIES & RESPONSIBILITIES

  • Managing day to day operations associated with 65+ clients hosted on RPaaS platform from L1 perspective inclusive of IST, Cortex and NGP application. Team functional from two locations i.e. Mumbai & Bangalore.
  • Periodic connect with the client showcasing performance review.
  • Random connect with client for critical / bug fix issues.
  • Single POC for client to connect with and for enriching Client Experience.
  • Sensing and containing the client escalation wrt P1/P2 issues.
  • Coordination with internal (Application/Development/DataBase/Network) team for faster closure of Code Fix tickets.
  • Ensuring maximum Same Day Resolution on Incidents and Service Requests. 100% SLA / TAT adherence with minimum client escalation.
  • Keeping tab on the update quality shared by engineers over the reactive / internal tickets.
  • Conduction feedback / feedforward session with engineers.
  • Resource Management & Shift Adherence.
  • Managing the workforce for achieving the client and management objectives.
  • Monitoring compliance and process consistency.
  • Getting engineers cross skilled across various payments platforms for utmost efficiency.
  • 24 X 7 production support operations.
  • Other related duties assigned as needed.

Skillsets Needed:

  • Technical - Hands on experience with SQL/DML, FLT/SNOW, Kibana/Xtranet, ATM/Card Operations.
  • Management - Operational Execution, Escalation Resolution, Client Service, Team and Workforce Management, Communication Presentation, Problem Solving.

EDUCATION REQUIREMENTS

  • Bachelor's degree in computer science or information systems or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

  • Knowledge of company software products
  • Knowledge of mainframe and/or open systems operating systems
  • Strong technical understanding of data processing, both mainframe and open systems
  • Knowledge of banking applications and their interdependencies
  • Proven project management and excellent communication skills
  • Demonstrated customer-focused leadership ability
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients, e.g., executive, management, individual contributors
  • Excellent problem-solving, team, and time management skills
     

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

  • Card Production Associate I

    4 days ago

    IND MUMB Flr, India FIS Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Processing Executive (DCMS)Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all...

  • Customer Service Associate II-Business

    2 weeks ago

    IND MUMB Flr, India FIS Full time US$ 40,000 - US$ 80,000 per year

    About the TeamOur team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire...

  • InP - Call Center Supervisor I

    4 days ago

    IND HRYN, India FIS Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    GENERAL DUTIES & RESPONSIBILITIES• Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.• Monitors operations to ensure adherence to service level standards and company/department policies and procedures.• Ensures professional and courteous customer support services are...

  • InP - Call Center Supervisor I

    1 week ago

    IND HRYN, India FIS Full time US$ 60,000 - US$ 80,000 per year

    Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.What you will be doing •...

  • Production Supervisor Printing Industry

    7 days ago

    Naraina Ind. Area, Delhi, Delhi, India Bharti prashanti Full time

    Production Supervisor daily dispatch material planning quality check Need only printing industry location at naraina delhi 7840857862 **Salary**: ₹20,000.00 - ₹23,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - Accounting: 1 year (preferred) - Tally: 1 year (preferred) - total work: 1 year...

  • Principal Storage Cloud Engineer I

    3 days ago

    Pune, IND, India ‎ConnectWise Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    General Summary:The Principal Storage Cloud Engineer I is responsible for working within a cross-functional global team to design, test, expand, implement, monitor, and document storage cloud services in the product. This role will drive improvement projects around deployment, security, and performance while supporting basic engineering tasks including...

  • Full Stack Engineer I

    3 days ago

    Bangalore, IND, India ‎ConnectWise Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    General Summary: The Senior Full Stack Engineer I is responsible for developing high-quality, innovative, fully performing software in compliance with coding standards. This individual works in partnership with cross-functional teams to ensure that software deliverables, including designs, codes, and tests, are completed in a timely manner while remaining...

  • Support Engineer 1

    1 week ago

    IND - Coimbatore (), India Blue Yonder Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    What you'll do:· Understand the implemented solution/ products4-6 years of experience in Oracle SQL, Unix, Linux, Cloud, Performance Tuning, Autosys, Supply Chain, Application and production Support.· Analyze the issues, identify Root cause and find the permanent solution to any problem· Work with Blue Yonder product experts on the solution· Work with...

  • Product Owner

    3 days ago

    Pune, IND, India ‎ConnectWise Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    General Summary: The Product Owner is responsible for reviewing, analyzing, and evaluating business systems and user needs. This role works in partnership with cross-functional teams to assist in project direction and ensures projects are well coordinated. Essential Duties & Responsibilities: • Provides support to the cross-functional teams, with a...

  • Technical Supervisor

    1 week ago

    Client Site - IND - Gurgaon - American Express (India) Private Limited Cushman & Wakefield Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job TitleTechnical SupervisorJob Description SummaryJob DescriptionDESIGNATIONTechnical Supervisor (Electrical)LOCATIONAmerican Express India Campus- 74AREPORTING TOShift Engineer / APMROLESRESPONSIBILITIESOPERATION & MAINTENANCEResponsible for operation and maintenance of entire site utility equipment as per the scope and ensure Statutory compliance...Daily...