Lead Jira Administrator

In the Age of AI, Cprime reshapes operating models and rewires workflows to deliver enterprise transformation. ​ We are your Intelligent Orchestration Partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift your enterprise toward AI native thinking. For over 20 years, we've changed the way companies operate by transforming their people, processes, and technology, including partnering with 300 of the Fortune 500 companies. In this new era, Cprime helps companies unlock unprecedented speed and efficiency by embedding AI at the core of their business and infusing it into every function, process, and team.

SUMMARY:

We are looking for a highly skilled and experienced Lead Jira Administrator to take ownership of Jira, Confluence, and Jira Service Management environments for enterprise clients. In this leadership role, you will drive best practices, oversee governance, manage configurations, mentor junior team members, and collaborate with cross-functional stakeholders to deliver scalable, reliable, and optimized Atlassian solutions.

• Lead the configuration, customization, and administration of Jira Software, Confluence, and Jira Service Management (JSM).
• Design and implement complex workflows, permission schemes, notification schemes, custom fields, and automation rules.
• Collaborate with internal teams and clients to understand business requirements and translate them into technical solutions using Atlassian tools.
• Enforce platform governance by defining standards, documentation, and usage policies across multiple teams.
• Install, manage, and configure Atlassian Marketplace apps like ScriptRunner, Advanced Roadmaps, Insight/Assets, BigPicture, etc.
• Troubleshoot issues and performance bottlenecks across Jira/Confluence ecosystems and recommend scalable solutions.
• Provide mentorship and guidance to other administrators and support junior team members in technical growth.
• Ensure platform reliability, user access control, data integrity, and ongoing system health monitoring.
• Deliver Jira/Confluence user and admin training sessions, and create help documentation and usage guidelines.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• 6+ years of hands-on experience with Atlassian tools (Jira, Confluence, JSM), with at least 2 years in a lead or senior role.
• Proficiency in installing and upgrading Atlassian applications in both clustered and non-clustered environments.
• Strong experience in Atlassian Cloud administration, including site-level and org-level configurations.
• Deep understanding of Jira administration including workflows, screen schemes, field configurations, project roles, and permission schemes.
• Proven experience with Atlassian Cloud and/or Data Center environments, including migrations and version upgrades.
• Strong understanding of Agile, DevOps, and ITSM frameworks, and how they are implemented in Atlassian tools.
• Hands-on experience configuring and supporting third-party integrations and Marketplace apps.
• Familiarity with REST APIs, scripting (Groovy/ScriptRunner), and automation rules.
• Excellent communication and stakeholder engagement skills, with a consultative approach to solution design.
• Strong troubleshooting skills and the ability to work independently in a fast-paced environment.

• Atlassian certifications (e.g., ACP-120, ACP-100, ACP-420) are highly preferred

What We Believe In

At Cprime we believe in facilitating social justice action internally, in industry, and within our communities.  We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.

Equal Employment Opportunity Statement    

Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.