Banking Retail Team Member

3 days ago

Chennai Mumbai Pune, India Hexaware Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

FTE required for Processing Support Should be willing to work in night shift voice process Mortgage knowledge would be added advantage

Job Summary:

We are looking for a Banking Retail Team Member to join our Business Process Services (BPS) team. The role involves handling retail banking processes, ensuring high levels of accuracy, compliance, and customer satisfaction. The ideal candidate will have strong analytical skills, attention to detail, and a good understanding of banking operations.

Key Responsibilities:

  • Process day-to-day retail banking transactions as per defined policies and procedures.
  • Handle activities related to account opening, KYC, loan processing, payments, deposits, fund transfers, and reconciliation.
  • Ensure compliance with banking regulations, internal controls, and audit requirements.
  • Accurately capture, validate, and maintain customer data in banking systems.
  • Support customer queries through back-office processing or coordination with front-end teams.
  • Monitor and report any discrepancies, risks, or fraudulent activities in processes.
  • Work collaboratively with peers and supervisors to meet SLA (Service Level Agreement) and KPI (Key Performance Indicator) targets.
  • Participate in process improvement initiatives to enhance efficiency and service quality.

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