Retail Bank Sosh

6 days ago

Mumbai, India Citi Full time

**Responsibilities**:

- Ensuring superior client experience through best in class on boarding process for customer on boarded by Retail Bank sales and distribution team through reduced turnaround time and rejects across products
- Ensuring adherence to due sales process by the Retail Bank sales and distribution team through various reviews, on the spot checks and structured review through internal controls.
- Interface with various stakeholders in the process including operations, CBORC, AML teams to resolve any process gaps identified.
- Challenge the status quo and continuously improvise the processes, implement healthy control checks, identify risks and map corrective action plans in the region assigned
- Responsible for conducting independent control reviews, sweeps for the location Retail Bank S&D teams to ensure strong and compliant working platform
- Drive First time Right metric among frontline teams through training and refresher sessions
- To monitor and manage processes outsourced to vendors. To ensure compliance to local regulatory requirements and Citi Vendor Management Guidelines
- Provide leadership guidance, training and coaching to vendor staff and conduct regular meetings with local vendor teams to disseminate information, new policies
- Preparation and Review of location level SOSH MIS.
- Conduct reviews with location Sales Frontline teams to understand opportunities for standardization/improvement of processes as appropriate
- Work with the location Retail Bank S&D Head to constantly evaluate Audit readiness for the entire network as applicable

**Qualifications**:

- 0-2 years relevant experience
- Knowledge of client onboarding procedures (KYC requirements, FATCA, etc.)
- Demonstrated interpersonal skills related to client interaction, and internal team interactions
- Proficient with Microsoft Excel, Word, PowerPoint

**Education**:

- Bachelor’s/University degree or equivalent experience
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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