Telecom Fraud Investigation
3 days ago
Role: Associate Operations Manager
Loc: Hyderabad
Exp : 8 to 10 yrs
Job Description
- Lead and manage Telecom Fraud Investigation operations for global clients, ensuring timely detection and resolution of fraud incidents.
- Oversee a team of analysts in Hyderabad, providing guidance, training, and performance management.
- Develop and implement fraud detection strategies, leveraging advanced analytics and industry best practices.
- Liaise with international stakeholders to understand requirements, deliver solutions, and report investigation outcomes.
- Coordinate with law enforcement, regulatory bodies, and telecom operators for case escalations and compliance.
- Analyze fraud trends, prepare detailed reports, and present actionable insights to senior management and clients.
- Drive process improvements and automation initiatives to enhance operational efficiency and accuracy.
- Manage incident response, root cause analysis, and remediation plans for complex fraud cases.
- Ensure adherence to global standards, client SLAs, and data privacy regulations in all fraud management activities.
- Support business development by providing subject matter expertise in telecom fraud for proposals and client engagements.
Please apply here.
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