Social Media Specialist

1 week ago


Gurgaon, Haryana, India Valuedrive Technologies Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Role: Social Media Specialist - Escalation Desk

Location: Gurugram

POC: Rohan Aggarwal / )

About Spinny :

About Spinny: Founded in 2015, Spinny is a used car retailing platform that aims to bring about

transparency and convenience in the car buying and selling process in India. Spinny operates

across the entire value chain of pre-owned cars, embedding superior technology and processes

to deliver a premium experience to customers. As a testimony of Spinny's commitment to

transparency and quality, every car on the Spinny platform comes with a 200-point inspection

checklist, 5-day no questions asked money-back guarantee, and 1- year after- sales warranty.

Spinny is backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel

Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn.

Key Responsibilities include:

Handle and track customer queries received via online ratings, customer reviews,

Twitter, and other social platforms

Act as a single point of contact for the customer and provide end-to-end resolution

Handle complaints by identifying customers needs and provide appropriate solutions

and alternatives within defined time frames

Liaison with internal stakeholders to decide the best possible and fastest resolution to

customer queries

Good understanding of social media platforms.

Requirements:

Relevant experience in handling high priority escalations

Graduate with a minimum 1 year of experience.

Strong command over English (written and verbal)

High empathy and strong customer orientation.

Strong Communication skills to appropriately handle agitated customers

Ability to switch between tasks and handle queries of multiple natures

Good stakeholder management skills to navigate processes and ensure issue resolution

in defined TATs

Problem-solving skills



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