Front Office Executive
1 week ago
a.
Patients :
*
To give right information to the patients. e.g. for the doctors
timing, OPD Schedule.
*
To generate registration Number for patients who required
investigations / hospitalization or doctor's consultation.
*
To make admission for patients who need hospitalization allotting
them the entitled category if they are from TPA / Panel otherwise if cash
patient room allotted as per requirement.
*
To give
appointments to the patients who call for the same.
*
Admissions to be made as hospital and consultant cases only with
supportive documents.
*
While allotting the room, inform the patients about the charges as
well explain the difference in Doctor's visit, investigations etc.
*
To check bed status at night whether patient is physically on right
bed or not as shown by the software system.
*
Patient's movement from higher to lower category and lower to higher
category if required is to be supported with documents approved by the
concerned.
*
To allot extra room for patient's attendant.
*
To transfer patient as and when informed by the sister and make
changes in IP file also after receiving in writing.
b.
Others :
*
Handling of EPBAX (incoming & outgoing calls). Handling queries
over the phone or escalating the calls to the concern departments or to the
right person (In the absence of Back Office Staff).
*
To take out list for consultants every morning for their records.
*
To check all telephone lines in Morning & Evening hour, if found
faulty inform maintenance to do the needful.
* To handle outpatient billing.
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