Technical Support Officer

1 day ago


hybriddelhi, India System Infra Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities Technical support

Preferred candidate profile

: IBM Cloud Pak for Data Engineer (Azure / OpenShift / Kubernetes)

Key Responsibilities

  • Provide L1/L2/L3 operational support for IBM Cloud Pak for Data (CP4D) platform, including components such as IGC (Information Governance / Knowledge Catalog) and Manta.
  • Monitor and maintain OpenShift clusters running CP4D workloads in Azure Cloud.
  • Troubleshoot issues related to data lineage, metadata management, and integration

within CP4D.

  • Manage patching, upgrades, and version support for CP4D components (including

planning around end-of-support timelines).

  • Collaborate with IBM support and engineering teams to resolve product-related

escalations.

  • Ensure security, compliance, and performance optimization of CP4D deployments.
    • Create and maintain operational runbooks, SOPs, and knowledge articles for offshore

support teams.

  • On-call and provide incident & problem management support and communicate to the leadership
  • Performing backup and restoration as required.
  • Experience working with Linux/Unix systems

Required Skills & Experience

  • Hands-on experience with IBM Cloud Pak for Data (CP4D) especially Information Governance / Knowledge Catalog (IGC) and Manta lineage tool.
  • Strong understanding of container orchestration (Kubernetes) and Red Hat OpenShift.
  • Experience deploying and supporting workloads in OpenShift on Azure (ARO).

Familiarity with Azure services such as Storage, Networking, Monitoring, and Identity for CP4D integration.

  • Strong troubleshooting and problem-solving skills in data platforms and metadata governance tools.
  • Experience in incident, change, and problem management within ITIL frameworks.
  • Good communication and documentation skills to support offshore operations.
  • Proficiency in using the CLI (CPD-CLI, OC) to manage and troubleshoot application.

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