Technical Support Officer
1 day ago
Role & responsibilities Technical support
Preferred candidate profile
: IBM Cloud Pak for Data Engineer (Azure / OpenShift / Kubernetes)
Key Responsibilities
- Provide L1/L2/L3 operational support for IBM Cloud Pak for Data (CP4D) platform, including components such as IGC (Information Governance / Knowledge Catalog) and Manta.
- Monitor and maintain OpenShift clusters running CP4D workloads in Azure Cloud.
- Troubleshoot issues related to data lineage, metadata management, and integration
within CP4D.
- Manage patching, upgrades, and version support for CP4D components (including
planning around end-of-support timelines).
- Collaborate with IBM support and engineering teams to resolve product-related
escalations.
- Ensure security, compliance, and performance optimization of CP4D deployments.
• Create and maintain operational runbooks, SOPs, and knowledge articles for offshore
support teams.
- On-call and provide incident & problem management support and communicate to the leadership
- Performing backup and restoration as required.
- Experience working with Linux/Unix systems
Required Skills & Experience
- Hands-on experience with IBM Cloud Pak for Data (CP4D) especially Information Governance / Knowledge Catalog (IGC) and Manta lineage tool.
- Strong understanding of container orchestration (Kubernetes) and Red Hat OpenShift.
- Experience deploying and supporting workloads in OpenShift on Azure (ARO).
Familiarity with Azure services such as Storage, Networking, Monitoring, and Identity for CP4D integration.
- Strong troubleshooting and problem-solving skills in data platforms and metadata governance tools.
- Experience in incident, change, and problem management within ITIL frameworks.
- Good communication and documentation skills to support offshore operations.
- Proficiency in using the CLI (CPD-CLI, OC) to manage and troubleshoot application.
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