Technical Support Specialist
3 days ago
Technical Support SpecialistLocation:Vadodara (Head Office)Experience:Minimum 5 yearsRole OverviewWe are seeking aTechnical Support Specialistwho combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of operational issues, and effective demonstration of our platform capabilities.Key Responsibilities1. Customer Support & OperationsRespond promptly to customer tickets and queries with accuracy, empathy, and professionalism.Troubleshoot and resolve technical issues across our product suite (voice, messaging, automation).Coordinate with internal engineering and product teams for escalations and issue tracking.Document and track issues, resolutions, and feedback usingZoho Desk / CRM .2. Product & Sales EnablementAssist the Sales and Pre-Sales teams withsolution design, prototypes, and customer flow development .Conductproduct demonstrations and technical walkthroughsfor clients and partners.Support customer onboarding with configuration, testing, and handover documentation.Create and maintain reusable solution templates for faster deployment.3. Continuous ImprovementGather and relay customer feedback to improve product features and support workflows.Prepare FAQs, knowledge base articles, and user guides.Contribute to internal automation usingshell scripts , database queries, and productivity tools.Required SkillsStrong communication and problem-solving abilities with a customer-first mindset.Proficiency inShell ScriptingandSQL / MongoDBfor troubleshooting and analysis.Familiarity withZoho Desk / Zoho CRMor equivalent ticketing and workflow tools.Sound understanding of web technologies (API calls, JSON, HTTP requests preferred).Ability to understand business requirements and translate them into product configurations.QualificationsBachelor’s degree in Computer Science, Engineering, or a related field.Minimum5 years of experiencein technical support, customer success, or solution engineering roles.Experience in SaaS / Communication / Automation platforms preferred.Personality TraitsHigh IQ and curiosity to learn.Strong sense of ownership and accountability.Empathetic communicator who thrives under customer-facing situations.Excellent time management and multitasking skills.
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Technical Support Specialist
4 weeks ago
Delhi, India CareerXperts Consulting Full timeWe’re seeking a Technical Support Specialist who can provide fast, effective, and friendly support to our clients or internal teams. You will troubleshoot technical issues, guide users through solutions, and ensure a smooth, positive experience at every touchpoint.Key ResponsibilitiesServe as the first point of contact for technical support requests via...
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Technical Support Specialist
3 weeks ago
Delhi, India CareerXperts Consulting Full timeWe’re seeking a Technical Support Specialist who can provide fast, effective, and friendly support to our clients or internal teams. You will troubleshoot technical issues, guide users through solutions, and ensure a smooth, positive experience at every touchpoint.Key Responsibilities- Serve as the first point of contact for technical support requests via...
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Technical Support Specialist
3 weeks ago
New Delhi, India CareerXperts Consulting Full timeWe’re seeking a Technical Support Specialist who can provide fast, effective, and friendly support to our clients or internal teams. You will troubleshoot technical issues, guide users through solutions, and ensure a smooth, positive experience at every touchpoint.Key Responsibilities- Serve as the first point of contact for technical support requests via...
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Technical Support Specialist
3 weeks ago
New Delhi, India Prosperspective HR Solutions Full timeExperience: 5 yrs-8 yrs Technical Application Specialist / Customer Technical SupportProfessional responsible for the technical application of chemical products, with a focus on PVA adhesives, water-based emulsions, paints, and solutions for the construction industry. Performs laboratory testing, technical visits to clients, and specialized support, ensuring...
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Technical Support Specialist
3 weeks ago
New Delhi, India Prosperspective HR Solutions Full timeExperience: 5 yrs-8 yrsTechnical Application Specialist / Customer Technical SupportProfessional responsible for the technical application of chemical products, with a focus on PVA adhesives, water-based emulsions, paints, and solutions for the construction industry. Performs laboratory testing, technical visits to clients, and specialized support, ensuring...
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Technical Support Specialist
3 days ago
New Delhi, India Prosperspective HR Solutions Full timeExperience: 5 yrs-8 yrsTechnical Application Specialist / Customer Technical SupportProfessional responsible for the technical application of chemical products, with a focus on PVA adhesives, water-based emulsions, paints, and solutions for the construction industry. Performs laboratory testing, technical visits to clients, and specialized support, ensuring...
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Technical Support Specialist
4 weeks ago
New Delhi, India Russell Tobin Full timeJob Title: Technical Product Specialist and Application Delivery II Location: Pune Experience: 5+years Notice Period: Immediate/15days Shift: FlexibleJob Summary:Provide Level 1 and 2 support for on-prem and cloud applications. Troubleshoot issues, monitor system health, and ensure smooth operation of production and non-production environments. Collaborate...
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TIBCO Technical Support Specialist
2 weeks ago
New Delhi, India ACL Digital Full timeWe’re Hiring: TIBCO Technical Support Specialist – BangalorePosition:TIBCO Technical Support Specialist Experience:3+ Years Location:Bangalore (On-site) Interview Mode:Mandatory Face-to-Face Interview in Bangalore Company:ACL Digital Shift Timings : 3:30PM/4:30PMWe are looking for a skilled and experiencedTIBCO Technical Support Specialistto join our...
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TIBCO Technical Support Specialist
3 weeks ago
New Delhi, India ACL Digital Full timeWe’re Hiring: TIBCO Technical Support Specialist – BangalorePosition: TIBCO Technical Support SpecialistExperience: 3+ YearsLocation: Bangalore (On-site)Interview Mode: Mandatory Face-to-Face Interview in BangaloreCompany: ACL DigitalShift Timings : 3:30PM/4:30PMWe are looking for a skilled and experienced TIBCO Technical Support Specialist to join our...
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Technical Support Specialist
2 weeks ago
New Delhi, India BeFiSc Full timeAbout the Company:BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce...
