Client Services Executive

Job Summary:

We are seeking a proactive and enthusiastic
Client Services Executive
-
Voice Process
to join our sales team. The role requires handling outbound and inbound client calls to generate leads, pitch event services, and schedule meetings for the Business Development or Client Servicing team. Ideal for candidates with experience in
BPO/telecalling/inside sales
who are looking to grow in a dynamic and creative industry.

Key Responsibilities:

• Make outbound calls to potential clients to introduce company services and generate business leads.
• Handle inbound inquiries, provide basic information, and qualify interest.
• Understand client requirements and schedule appointments with the sales team.
• Pitch tailored solutions for corporate events, exhibitions, trade shows, and brand activations.
• Maintain detailed records of call outcomes, client information, and follow-up actions in CRM.
• Follow up on leads generated from marketing campaigns, emails, or digital channels.
• Support in organizing meetings, demos, or consultations between clients and internal teams.
• Meet daily/weekly call and lead generation targets.

Required Skills & Qualifications:

• Bachelor's degree in any discipline.
• 3- 5 years of experience in
  voice process (telecalling/outbound/inbound/BPO)
  or inside sales.
• Excellent spoken communication and convincing skills in
  English, Tamil and English
• Basic understanding of sales pipelines, lead qualification, and CRM tools.
• Confident, energetic, and goal-oriented personality.
• Proficient in MS Office and comfortable working with online databases and spreadsheets.

Detailed Key Responsibilities:

1. Client Outreach & Cold Calling

• Initiate
  outbound calls
  to prospective corporate clients across industries to introduce the company's event management and exhibition services.
• Confidently
  engage with key decision-makers
  such as Marketing Heads, HR Leads, Admin Managers, and Brand Managers to understand their event-related needs.
• Deliver concise, customized
  pitches over the phone
  to highlight our capabilities in handling corporate events, trade shows, product launches, and brand activations.
• Maintain an organized and updated log of daily calls, client responses, objections, and follow-up timelines using the company CRM.

2. Lead Generation & Qualification

• Follow up on
  inbound inquiries and marketing-generated leads
  received through online campaigns, social media, and website forms.
• Use strategic questioning to
  qualify prospects
  based on their event requirements, timelines, budgets, and decision-making readiness.
• Route high-potential, warm leads to the Business Development or Client Servicing teams for further nurturing and conversion.
• Maintain a healthy
  lead funnel
  by continuously identifying, qualifying, and tracking prospects through consistent communication.

3. Email Marketing & Campaign Execution

• Support the marketing team by helping to
  plan and launch email campaigns
  focused on targeted industries, client segments, and seasonal event offerings.
• Personalize email content based on industry type, client behavior, or historical data to
  increase open and response rates
  .
• Craft engaging subject lines, short copy, and clear CTAs (calls to action) that are aligned with campaign objectives.
• Monitor campaign metrics like open rates, CTRs, bounce rates, and lead conversions, and suggest improvements for future campaigns.

4. Coordination & CRM Management

• Work closely with Business Development Managers and Marketing Executives to
  synchronize messaging, campaign timing, and outreach priorities
  .
• Ensure all communication touchpoints — whether by call, email, or follow-up — are
  accurately logged and updated
  in the company's CRM system.
• Keep client data organized, including contact history, requirements, feedback, and scheduled callbacks.
• Share timely updates on
  qualified leads, potential clients, and pending follow-ups
  with internal stakeholders to ensure smooth transitions.

Kindly share your resume at or WhatsApp it to