Mainframe Operations Lead

Qui nous sommes
Chez Kyndryl, nous concevons, développons, gérons et modernisons les systèmes technologiques essentiels dont le monde dépend au quotidien. Alors pourquoi travailler chez Kyndryl? Nous allons toujours de l'avant – nous nous poussons sans cesse à aller plus loin dans nos efforts pour construire un monde plus équitable et inclusif pour nos employé.es, nos et nos communautés.

Un rôle
Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.

As a Computer Operator you will be on the technical frontline – performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.

If you have a passion for technology and a desire to continually improve your skills – this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.

Key Responsibilities

• Providing immediate fixes and submitting jobs from batch tools.
• Ensuring timely completion of batch cycles as per the schedule.
• Check each system for outstanding messages and/or batch abends regularly.
• Scan batch output to find the actual cause of failure.
• Identify tasks or issues that can be improved and send tickets to the correct team.
• Determine the severity of a problem quickly and make appropriate escalations.
• Communicate effectively and consistently with all levels of the organization and work independently without direct supervision.
• Strong analytical and problem-solving skills with high attention to detail.
• Operating as a single point of contact (SPOC) for service delivery across different technologies and platforms.
• Ensuring positive customer satisfaction and maintaining customer relationships.

Your Future at Kyndryl

As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you – and we're invested in paving the way.

Qui vous êtes
You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• Minimum 7 to 10 years of experience in Mainframe Operations.
• Monitoring and maintaining production LPARS 24/7, handling all console-related alerts, and performing scheduled outages, IPLs, and clock changes.
• Managing JES spool, diagnosing hardware and software problems, and informing the support team.
• Handling service restoration teams and root cause analysis of abends.
• Perform root cause analysis, resolution, and/or escalation for production systems (excluding business applications).
• Perform automated startup and shutdown of the production operating system.
• Execute production subsystem (e.g., IMS, CICS, DB2, IDMS) started tasks restarts, as per support team specifications during special activity changes and upgrading.
• Should have good understanding of zOS operating system.
• Should have experience working on HMC / Control-M / Netview / Netcool
• Expertise in Job Control Language (JCL) and job abend codes.
• Expertise in IBM z/OS, JES2, VTAM, TCP/IP, CICS, DB2, MQ, RACF.
• Strong knowledge of batch processing tools Control-M
• Experience with performance monitoring tools (OMEGAMON, RMF, SMF).

Preferred Technical And Professional Experience

• Familiarity with ITIL processes and mainframe modernization strategies.
• Strong problem-solving and analytical skills for troubleshooting complex mainframe issues.
• Excellent communication and stakeholder management skills.
• Ability to mentor junior team members and share knowledge effectively.
• Adaptability and continuous learning to stay updated with mainframe technologies.
• Certifications such as IBM Certified zOS system operation
• ITIL Foundation.
• Scripting & automation using Rexx, JCL, CLIST, or Python.

Être soi-même
La diversité, c'est bien plus que notre apparence ou nos origines, c'est notre façon de penser et notre identité. Nous accueillons des personnes de toutes cultures, origines et expériences. Mais nous ne le faisons pas seuls : Nos réseaux d'inclusion des Kyndryls ne sont qu'un des nombreux moyens que nous utilisons pour créer un lieu de travail où tous les Kyndryls peuvent trouver et fournir un soutien et des conseils. Cette volonté d'accueillir tout le monde dans notre entreprise signifie que Kyndryl vous donne – ainsi qu'à votre voisin – la possibilité d'apporter votre entièreté au travail, individuellement et collectivement, et de soutenir l'activation de notre culture équitable. C'est la manière Kyndryl.

Ce que à quoi vous pouvez vous attendre
Avec des ressources de pointe et des clients de Fortune 100, chaque jour est une occasion d'innover, de développer de nouvelles capacités, de nouvelles relations, de nouveaux processus et une plus-value. Notre guichet d'apprentissage pour les employés vous donne accès à la meilleure formation du secteur pour obtenir des certifications et des accréditations, notamment Université Microsoft, Centre d'Excellence AWS Cloud, Udemy et la revue commerciale Harvard. Grâce à notre plateforme de bénévolat et de dons à l'échelle de l'entreprise, vous pouvez faire des dons, lancer des collectes de fonds, faire du bénévolat et rechercher plus de 2 millions d'organisations à but non lucratif. Chez Kyndryl, nous investissons énormément en vous Nous voulons que vous réussissiez pour qu'ensemble, nous réussissions tous.

Faites-vous recommander
Si vous connaissez quelqu'un qui travaille chez Kyndryl, à la question « Comment avez-vous entendu parler de nous? » pendant le processus de candidature, sélectionnez « Recommandation d'un employé » et entrez le nom de votre contact et son adresse courriel chez Kyndryl.