ivr engineer

IVR Testing : Cyara, Amazon Connect, Amazon DynamoDBTest case design and execution using QMetryDefect management using Jira > Reporting using QMetry and JIRAGood at prompt engineering and using AI tools (e.g. ChatGPT)Good communication skill (verbal, written), leadership capability to manage his/her own work and help others when required

About Client:Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business Focus...

Job DescriptionAbout Us:As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values...

We are seeking an experienced Software Engineer – IVR Scripting with strong expertise in Genesys PureEngage to join our growing team. The ideal candidate will have hands-on experience designing, implementing, and optimizing contact center routing strategies while ensuring seamless omnichannel experiences.Key Responsibilities Develop and optimize routing...

QA Lead (AI Products)Experience: 36 years in QA (at least 1 year leading/mentoring a small team)Domain: Conversational AI/LLM chatbots, IVR/telephony, multilingual NLP, API-first microservicesAbout the roleYoull lead the QA function for our AI-driven products - chatbots (web/app/WhatsApp), IVR voice bots, NLP services, and integrations deployed with...

Do you want to enable Copilots to be able to engage users around the world on any platform, including the web, Teams, Facebook, Slack, and IVR voice systems? Microsoft Copilot Studio, is a global, distributed Azure service responsible for providing the copilot platform and experience for all customers to create copilots by leveraging highly scalable,...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...