Team Leader, Analytics

Join a Team That's Passionate About Making Lives Better

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results

We are looking for a Project Lead who will be responsible for leading and managing process improvement projects across the support org. The person in this role will work with business units to identify opportunities for improvement, implement process changes, and track and report on results. The ideal candidate will have experience leading process improvement projects, be well-versed in process improvement tools and methodologies, and have excellent project management skills. Candidate should be a strategic thinker who can see the big picture and also have the attention to detail necessary to implement change.

What You'll Do:

• Implementing projects to improve support processes within the organization, such as Lean Six Sigma initiatives or process mapping exercises
• Reviewing current processes and recommending changes based on industry best practices
• Implementing technology-driven solutions to streamline data collection, storage, and analysis processes
• Conducting research to identify and apply best practices in data analytics and technology utilization to improve organizational processes
• Analyzing data to identify opportunities for improvement in existing processes
• Working with management to determine strategy for new initiatives or projects
• Developing an implementation plan for each project, including identifying stakeholders, creating timelines, and developing budgets
• Participating in meetings with stakeholders to discuss process improvements
• Communicating with staff about process changes in order to ensure that employees are fully knowledgeable about new procedures
• Managing the adherence to the implemented project solutions
• Creating reports detailing the results of process improvement initiatives
• Research on the various information and trends in the market as per the requirements of the projects

Creating PPT presentations and final process documents to support the process progress and delivery

What We're Looking For:

All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) – French.  Please note that Information security responsibilities are based on role.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.

• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.

• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.  

• Rewarding Work: Help businesses grow while making a real difference in people's lives

Get to Know Us Better Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives

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