Customer Relations Manager

7 days ago


Jaipur, Rajasthan, India Xomiro - HR Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗿

Industry: Hospitality FF&E & OS&E Procurement

Employment Type: Full-Time

Role: Customer Relations (Manager)

5–7 Years Experience

Up to 10 LPA(Open)

Location: Vaishali Nagar, Jaipur

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𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗖𝗹𝗶𝗲𝗻𝘁

A leading hospitality FF&E and OS&E procurement company offering end-to-end solutions to hotels and resorts. Known for premium partnerships, multi-brand sourcing, and seamless supply-chain capabilities across all hotel departments.

𝗪𝗵𝗮𝘁 𝗬𝗼𝘂'𝗹𝗹 𝗗𝗼


• 𝗟𝗲𝗮𝗱 & 𝗲𝗺𝗽𝗼𝘄𝗲𝗿 a customer relations team to deliver exceptional service.


• 𝗕𝘂𝗶𝗹𝗱 𝗹𝗮𝘀𝘁𝗶𝗻𝗴 𝗰𝗹𝗶𝗲𝗻𝘁 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 and handle escalations with confidence.


• 𝗗𝗿𝗶𝘃𝗲 𝘀𝗺𝗼𝗼𝘁𝗵 𝗽𝗿𝗲-𝘀𝗮𝗹𝗲𝘀 𝗰𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻 — documentation, samples, and follow-ups.


• 𝗢𝘄𝗻 𝗼𝗿𝗱𝗲𝗿 & 𝗣𝗢 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 with accuracy, speed, and zero errors.


• 𝗘𝗻𝘀𝘂𝗿𝗲 𝘀𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗲𝘀 through strong logistics coordination.


• 𝗥𝗲𝘀𝗼𝗹𝘃𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝘀𝘀𝘂𝗲𝘀 quickly, professionally, and proactively.


• 𝗠𝗮𝗻𝗮𝗴𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗲𝗱 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝘀 from concept to delivery.


• 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝘄𝗶𝘁𝗵 𝗳𝗶𝗻𝗮𝗻𝗰𝗲 for timely collections and clean reconciliations.


• 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗲 𝗹𝗮𝗿𝗴𝗲 𝗶𝗻𝘀𝘁𝗮𝗹𝗹𝗮𝘁𝗶𝗼𝗻 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀, ensuring timelines and accuracy.


• 𝗚𝗮𝘁𝗵𝗲𝗿 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 & 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 to improve customer experience.


• 𝗨𝘀𝗲 𝗱𝗮𝘁𝗮 & 𝗿𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 to guide better decisions and service excellence.

𝗪𝗵𝗮𝘁 𝗪𝗲'𝗿𝗲 𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝗙𝗼𝗿


• 5–7 years of experience in Customer Relations / Client Service


• Strong communication skills (English reading & writing required)


• Excel expertise (Advanced Excel required)


• SAP or similar tool experience preferred


• MBA / PG / Graduate


• A proactive problem-solver with strong coordination & people skills

  • • Comfortable in a middle-management role


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