Sub Zonal Manager

6 days ago

Mangalore, Karnataka, India Shadowfax Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Purpose of Role : To monitor the performance of the hubs designated under them

Roles & Responsibilities:

  • Decision Making
  • Managing peak volume and ensuring to achieve on time pickup & delivery of shipments
  • Coordinate & analyze the hub capacity to allocate volume to hubs
  • Deciding hub locations as per geography knowledge to setup new hubs
  • Supporting hub incharges in Clearance of pendency
  • People & Manpower Management
  • Ensure 100% attendance of TLs & Rider Partners in hub
  • Planning for adhoc manpower of riders through 3PL/Vendors/ Kirana or TLs with HIs
  • Connecting with the HIs regarding improvement of their performance
  • Providing Career progression for the Team Leaders & Hub Incharges
  • Maintaining relationship with the clients & vendors to ensure smooth operations
  • Infrastructure Management
  • Ensure that all the hub infrastructures are proper & accurate, in coordination with the Hub Incharge & Procurement team (during new hub opening)
  • Ensuring availability of infrastructure & inventory
  • Data Interpretation
  • Ensure that the dashboard is viewed & analyzed
  • Decisions to be taken upon data interpretation & analysis
  • Performance Management
  • Ensuring smooth functioning of hubs
  • Performance management of the hubs in BIC
  • Providing feedback & guidance for improving hub performance
  • Conducting training sessions, mentoring and updating new processes across the hubs
  • Engaging the teams with regular hub visits & audits
  • Franchise Management
  • Ensuring BIC performance of Franchise hubs and guiding franchisees for improving operations & performance
  • Proactively assessing, clarifying and validating the needs of franchise
  • Identification of new Franchise Partners to onboarding and training
  • Coordinating with internal stakeholders i.e. BD, Operations & Finance Team for solving queries of Franchise and improve performance
  • Follow up with Franchise for on time COD closure
  • Identification of Fraud activity and taking action
  • Onboarding other Delivery Channel - Kirana/3PL Vendor
  • Real Time solve of queries like Billing, call out , Night Incentive, any revocation in billing
  • Operational Excellence
  • Problem Solving
  • Communication Skills
  • Workforce Management
  • Business Leadership

Contact HR : Raghuram)

Only the relavent candidates will be getting the call back once applied.

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