Clinical Quality Agent

3 days ago


Bengaluru, Karnataka, India Medibuddy Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Criteria

Graduate in Sciences - Medical Sciences preferred

Fluency in English and Hindi mandatory, fluency in regional languages desirable

Adept to work with MS Office - Word, Excel, Powerpoint

Clinical work experience 3 yrs desirable

Good communication and analytical skills

Empathetic individual

Work

9 hrs a day, 6 days a week, Work from Office - Bangalore

Shifts as per the teams requirement

Saturdays on rotation ( 2 saturdays off in a month)

Leave policy as per MB HR Policies

Non - Clinical and clinical parameters quality check

Daily no of QC targets as set by the Medical Ops for various processes

Report and document Doctor or Patient behavioral issues

To ensure correct high quality QC scoring for every consult

To send the correct QC feedback to each doctor via RM

To report to relevant stakeholder if you notice doctor or a patient abuse

To highlight doctors who do poor consults to Doctor Relation team and Clinical Quality Lead

To highlight any prescription errors and/or gross clinical errors

To ensure audit of all number of Audio/Video calls in a consult & read all chat for a particular consultation

to come to conclusion on the QC score

To report any serious cases to Medical Head & Clinical Quality Lead over mail (same day) (same day) (rape case, patient age Less than 10, abortion, suicidal etc)

To do live QCs as assigned, collaborating with other teams

To conduct RCAs for escalations as they are requested

Weekly and monthly data collation and analysis

Allocation of work to the QC agents as per targets

To attend the daily stand ups and monthly huddles

To help give relevant feedback to tech and product stakeholders to improve consult experience



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