Clinical Quality Agent

4 days ago

Bengaluru, Karnataka, India Medibuddy Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Clinical Quality Agent Location: Bengaluru,Karnataka,India Job Description : Clinical QC Agent Criteria ● Graduate in Sciences - Medical Sciences preferred ● Fluency in English and Hindi mandatory, fluency in regional languages desirable ● Adept to work with MS Office - Word, Excel, Powerpoint ● Clinical work experience 3 yrs desirable ● Good communication and analytical skills ● Empathetic individual Work ● 9 hrs a day, 6 days a week, Work from Office - Bangalore ● Shifts as per the team's requirement ● Saturdays on rotation ( 2 saturdays off in a month) ● Leave policy as per MB HR Policies Non - Clinical and clinical parameters quality check ● Daily no of QC targets as set by the Medical Ops for various processes ● Report and document Doctor or Patient behavioral issues ● To ensure correct high quality QC scoring for every consult ● To send the correct QC feedback to each doctor via RM ● To report to relevant stakeholder if you notice doctor or a patient abuse ● To highlight doctors who do poor consults to Doctor Relation team and Clinical Quality Lead ● To highlight any prescription errors and/or gross clinical errors ● To ensure audit of all number of Audio/Video calls in a consult & read all chat for a particular consultation to come to conclusion on the QC score ● To report any serious cases to Medical Head & Clinical Quality Lead over mail (same day) (rape case, patient age

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