IT Support Executive
2 days ago
- Provide first-line support for desktops, laptops, printers, network, email, and software-related issues.
- Install, configure, and maintain hardware and software systems.
- Ensure timely resolution of IT queries raised by employees through tickets, calls, or emails.
- Monitor and maintain the organizations IT infrastructure (internet, LAN, Wi-Fi, VPN, etc.).
- Ensure proper functioning and security of servers, firewalls, and network equipment.
- Manage user accounts, passwords, and access controls.
- Maintain an updated inventory of IT assets (laptops, desktops, printers, mobile devices, etc.).
- Track and manage software licenses, renewals, and compliance.
- Implement and monitor security measures (antivirus, firewall, data protection tools).
- Ensure regular backups and recovery processes are in place.
- Educate employees on IT security best practices.
- Prepare reports on recurring IT issues and recommend improvements.
- Assist in periodic IT audits and compliance checks.
Preferred candidate profile
- Strong knowledge of Windows/Linux operating systems, MS Office, and common business applications.
- Familiarity with networking concepts (LAN, WAN, Wi-Fi, VPN).
- Basic understanding of cloud platforms (Google Workspace, Microsoft 365, etc.) is an advantage.
- Excellent troubleshooting and problem-solving skills.
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