Hotel Receptionist in Mumbai

2 weeks ago

Mumbai Metropolitan Region, India Instadukan Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Key Responsibilities

  • Guest Interaction: Greeting guests, providing a warm welcome, and ensuring a positive first impression.
  • Check-in/Check-out: Managing the process of guest arrivals and departures, including room allocation and key distribution.
  • Reservations: Handling phone and online reservations, making changes, and confirming bookings.
  • Information Provision: Answering guest inquiries about hotel facilities, services, and local attractions.
  • Communication: Managing phone calls, taking messages, and relaying information to guests and other staff.
  • Payment Processing: Handling guest payments, processing credit cards, and managing accounts.
  • Record Keeping: Maintaining accurate records of guest bookings, payments, and other relevant information.
  • Problem-Solving: Addressing guest complaints and requests, resolving issues, and escalating complex problems to supervisors.
  • Administrative Tasks: Performing various administrative duties, such as data entry, filing, and preparing reports.
  • Collaboration: Working with other hotel staff, including housekeeping and maintenance, to ensure guest satisfaction.

About Company: Instadukan helps to set up an online store within minutes, grow an online business, and assist with business development. Instadukan enables businesses to grow and scale even when one is offline. It also helps to create an online shop for free. We are an easy-to-use e-commerce platform for Indian businesses.

Instadukan engages in data-backed research of markets and looks for gaps and inefficiencies in the e-commerce market that can be leveraged using the software. Instadukan's current web product allows any business to get online, create a fully functional store, create a website (without prior knowledge of web design or code), and manage orders, invoicing, payments, and more all within minutes. Instadukan is now researching and building mobile products for a new market.

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