Customer Service Operations Support

1 week ago


Vadodara, Gujarat, India Hexpress Healthcare Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Summary

We seek a talented & passionate Back Office Support to join our team. The successful candidate will provide all the back-office support to the customer service team.

Role & responsibilities

  • Order processing
  • Handling queries from the Customer Service team
  • Liaising with Pharmacies regarding stock and shipment
  • Deal with courier companies for shipping queries & claims
  • Handling a chargeback, payment disputes and processing payments
  • Prepare various reports
  • Manage orders and associated queries

Requirements:

  • 2-3 Years of experience as customer support representative
  • Any graduate
  • Basic knowledge of MS Office
  • Good Communication & Problem Solving
  • Good knowledge of internet and e-commerce sites
  • Very good written and spoken English language skills

The Benefits :

  • Service recognition awards.
  • Market-leading pay rates
  • Regular social and team-building activities.
  • Maternity & Paternity Benefits
  • Medical Insurance Benefits


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