Customer Support Executive

1 week ago

Nrupatunga Nagar Bengaluru, India Ekah Logitech Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Job Overview:

We are looking for a proactive and detail-oriented Customer support and Admin Executive to manage and support the end-to-end process of Coordinating for GPS device installations in new trucks, handling customer queries, configuring devices on system and handling customer queries along with and handle basic office/admin tasks

.The candidate will be responsible for coordinating with customers, drivers, and field technicians to ensure timely and efficient installation/Support activites. This is an entry-level role ideal for freshers looking to build a career in operations and logistics coordination.

Key Responsibilities:

  • Coordinate with truck owners, drivers, and customers to schedule GPS installation appointments.
  • Assign and align technicians based on location and availability for on-site installations.
  • Working on CRM and updations
  • Maintain a daily MIS report of completed tasks, pending installations, and technician activities.
  • Update and follow up on the To-Do List for daily operations.
  • Handle inbound and outbound communication related to installation scheduling and updates.
  • Support technicians with route planning and installation documentation.
  • Report daily progress and escalate delays or issues to the supervisor.

Administrative Support:

  • Handle basic office work such as:
  • Document filing and Coordinating with courier partners and vendor bills
  • Maintaining technician work logs/ Preparing Vouchers
  • Managing stock of GPS devices and accessories
  • Manage Office supplies and stocks
  • Manage Interview schedules and coordination for lining up

Skills Required:

  • Good communication skills in Hindi, English, and local language (as applicable)
  • Basic knowledge of MS Excel or Google Sheets for maintaining MIS reports
  • Strong coordination and follow-up skills
  • Time management and multitasking abilities
  • Willingness to work on-field coordination when needed

· Good organizational and time management abilities

· Basic understanding of admin procedures

· Ability to multitask and manage field coordination and office responsibilities

· Ready to take calls out of office hours

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