Analyst, Quality Assurance

Company Description

Are you up to the challenge of working directly with the Executive leadership of a US NASDAQ company on developing and organizing the financial strategy for different lines of business? If yes, keep reading

At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry and are well poised to help revolutionize how homes are bought, sold, and managed. In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents a 15%+ market share of the $1.8tn US Originations market.

Our Innovation Starts with YOU

Altisource's Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.

We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.

Job Description

Job Description

This is not a manual or automation testing QA profile. Please read through the job description and apply.

• Perform quality assurance call and/or process reviews for all departments in Altisource
• Conduct 'Process Refresher' and 'New Hire' trainings with the employees
• Provide ongoing coaching and support to employees to strengthen understanding and execution of quality standards.
• Identify training needs based on process review findings and collaborate with management to address skill gaps.
• Develop and implement training materials and SOPs to ensure consistency in quality assurance practices across departments.
• Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement.
• Recommend, implement, and monitor preventive and corrective actions to ensure that quality assurance standards are achieved.
• Make recommendations to help reduce process variation and eliminate errors.
• Track Business Unit responses for all findings identified from the process reviews.
• Escalate unresolved issues to Senior Management and work with Management to resolve the issues.
• Provide management with timely reports documenting observations from reviews.

Qualifications

Qualifications

• Bachelor's Degree.
• Six Sigma yellow/green belt (Desirable).
• Must have excellent written communication skills (with accurate grammar and punctuation)
• Must have excellent verbal communication skills with fluent English and neutral accent
• Must have good analytical and cognitive skills
• Must have an eye for attention to detail.

Additional Information

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

• Competitive salary based on your experience and skills

Good Health

• Comprehensive insurance plans; - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees
• Wellness Programs – Doctor support, Psychologist, Counselor, Onsite health checkup camps, etc.

Happiness

• 10 paid holidays, plus 26 paid days off per year
• Lots of employee engagement activities

OUR CORE VALUES

For our employees, customers, and shareholders, we commit to…

• Act with Integrity – exhibit unwavering integrity, compliance, and ethical conduct at all times
• Energize People – enable exceptional people to energize their teams and drive results
• Empower Innovation – reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers
• Exceed Customer Expectations – execute world-class solutions to deliver value and delight our customers
• Win as a Team – embrace the passion, energy, and power of our global teams to win as "One-Altisource"
• Enrich Communities – create positive impacts for the communities where we live and serve

Are you up to the challenge? What are you waiting for? Apply today