Lead Services Specialist

Lead Services Specialist - Customer/Call Center Support

Do you enjoy online monitoring of data & vibration analysis?
 

Are you excited by the prospect of working for an industry leader in Energy Technology?
 

Join our Baker Hughes Bently Nevada Remote Monitoring team
The Bently Nevada Remote Monitoring & Diagnostic (RM&D) team are located strategically to provide machinery and monitoring system support to our customers worldwide. The RM&D team connect to real-time diagnostic information from customer facilities such as power plants, refineries, petrochemical plants, wind farms and offshore oil & gas production assets.
 

Partner with the best
The role will be based in the Remote Monitoring Hub in Mumbai, India. As an RM&D Engineer, you will carry out remote machinery and/or system-related monitoring activities, reviewing the available data (vibration, temperature and process) and Monitoring Systems (System1 & Cordant) to identify potential issues. You will also support by logging and tracking issues using the web-based case management portal and preparing technical reports as per customer requirements.
 

As a Remote Monitoring & Diagnostic Engineer, you will be responsible for:

• Reviewing remote machinery and system notifications and assessing associated data to validate potential issues.

• Logging and tracking issues using the web-based case management portal.

• Producing technical exceptions and periodic reports for presentation to the customer.

• Collaborating and troubleshooting with Subject Matter Experts to resolve more complex customer machinery and system-related issues.

• Executing work according to Bently Nevada guidelines.

Fuel your passion
 

To be successful in this role you will:

• Have a Bachelor's degree in any Engineering or Technical discipline.

• Have at least 7+ years of working experience in Condition Monitoring within a similar customer delivery role.

• Have you attended any Bentely Nevada Diagnostic training.

• Have minimum ISO Cat II/ Cat III Vibration Analysis Certification.

• Have experience monitoring a wide range of critical and balance plant machine types covering fluid film and rolling element bearings.

• Have working knowledge of on & off-line condition monitoring systems and associated transducers.

• Be able to work with minimal supervision, prioritize & organize work, and meet deadlines.

• Have excellent written and oral communication skills to convey technical concepts to business and technical personnel.

• Be proficient in using MS Office Applications.

Work in a way that works for you
 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us
 

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 

Working for you
 

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• The safety net of life insurance and disability programs

• Tailored financial programs.

• Additional elected or voluntary benefits

About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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