Commercial Operations

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This Position reports to:

Business Manager - Operations

What We Believe In
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your Role And Responsibilities
In this role directs the commercial operations activities mainly for EL Smart Power and Smart Building products in India, tasked with setting and profitably meeting key targets, and ensuring customer satisfaction.

Develops and deploys global commercial operations strategy and processes. Accountable to ensure operational performance, lead productivity and process improvements, and fulfil customer's service level expectations. Leads, develops, and coaches local Commercial Operations team.

The work model for the role is: .

The role will support for the Electrification Smart Power & Smart Buildings Business, to be based at Bangalore, India.

You will be mainly accountable for:

• Oversee and enhance the entire order-to-delivery and after-sales support process for India by applying best practices, boosting operational effectiveness, improving customer satisfaction, and ensuring compliance with established performance objectives.
• Enhance forecasting accuracy, improve inventory turns, ensure on-time delivery, reduce lead times, manage aging stock, minimize delivery errors, accelerate complaint resolution, and increase digital order penetration.
• Implement integrated business planning across sales operations units, refine inventory governance, align demand with finished-goods availability, and optimize processes to reduce delivery lead time and improve DIH.
• Standardize sales & operations planning, purchasing, and fulfilment processes while ensuring visibility of excess stock regionally and maintaining accurate forecasting to ABB supply units and external suppliers.
• Oversee logistics operations—including inbound, storage, picking, value addition, outbound, and documentation—while monitoring and improving third-party logistics performance and supporting contract renewals or modifications.
• Build organizational capability by coaching teams on gap analysis and continuous improvement using lean and value-chain tools, ensuring warranty service quality, ensuring safety compliance, and developing a reliable operations organization.

Qualifications for the role:

• Over 10 years of manufacturing or operations management experience in multinational companies.
• Several years of relevant experience in the Electrification industry; engineering background.
• Extensive skills in market intelligence, strategic thinking, implementation, business process improvement, and operational excellence; Six Sigma Green Belt or higher.
• Deep cultural awareness with a collaborative working style and effective communication skills.
• Notable communication abilities and leadership qualities, capable of leading teams, supporting personal growth, and initiating changes.
• A deep commitment to customer satisfaction, consistently delivering on expectations and cultivating productive relationships both inside and outside the organization.
• High commitment to safety and integrity, adhering to company safety rules, ABB's Code of Conduct, and ABB Value Pairs.

More About Us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

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