Consultant - Business Consulting (Digital Transformation)

Job Description:Infosys Consulting the management and technology consulting unit of Infosys Ltd seeks Analysts Digital Product Service Design InnovationJoin us to be a part of a globally renowned management consulting firm on the front line of industry disruption in next generation digital services and consultingKey Responsibilities:Your team will beThe practice of people with curiosity openness and transparencyGuiding and helping each other constantly sharpens our craft and skills and creates purposeful outcomes that we can identify with and take pride inWe collaborate and work on programs with our larger Infosys Consulting Business Consulting Infosys Technology Solutions and Wongdoody Creative Design Agency communityThey bring in their subject matter expertise to create a truly multidisciplinary environmentWe work with them and our clients combining strategy technology business and thought leadership with our design thinking and service design expertise to create digital products and services that add value to people s livesYou areStrong in communication and storytelling with a minimum of 2 3 years working in the Digital Product and Service Design spaceRestless creative and innovative with a human centric mindsetAbility to address business needs while adhering to industry and market trends by applying Design ThinkingYou also have experience designing solutions for at least one or more specific platforms related to CRM Customer Relationship Management eCommerce mobile apps conversational UI UX etcAlso if you have working experience with tools like Figma XD Sketch etchave a decent knowledge of design principles have applied these in real life applications and have facilitated or co facilitated design workshops you will be someone we are looking to join usIt will be an added advantage if you are exposed to product management and have knowledge and experience in understanding the handoffs between strategy business and technology developmentBeing familiar with ADA WCAG 20 will add further weight to your caseYou will be responsible forAbility to extract insights on user needs prioritize highlight key challenges and opportunities in the current state and apply user centered design principles to create intuitive and user friendly interfacesAbility to create storyboards user flows experience journey maps service blueprints concept prototypes low to high fidelity wireframes facilitate design thinking workshops and ideation sessions and define service blueprintsCollaborate with UX researchers to plan and collaborate to conduct usability testing sessionsTechnical Requirements:Basic QualificationsBachelor s degree or foreign equivalent requiredMinimum 3 years of relevant experience in Human Centered Design HCD or other relevant field with at least five years of experience at a top tier consulting firm or large digital agencyExpertise in creating compelling design ideas and concepts and communicating them through storyboarding wireframing and prototypingSelf starter with a strong background in leading teams and mentoring juniorsExcellent presentation and facilitation skills and the ability to build relationships with management and leadership for product and design at various levelsI have worked collaboratively with product owners and developers in an agile environmentI am also able to easily liaise with Finance Business and Technology teamsAdditional Responsibilities:Preferred QualificationsMaster s degree in Product Service Interaction or relevant Design academiaDemonstratable in depth knowledge and implementation experience to scale innovation and Digital Products using Lean Agile and SAFe methodologiesExperience in working in design ops and design governanceExperience in the e commerce Internet mobile spaceFinancial services and banking industry creating back office and front office experienceProven ability to deliver under tight deadlines and challenging constraintsAbility to collaborate within the firm and leverage existing resourcesDemonstrated thought leadership and ability to conceptualize and drive new solution service offerings and take them to marketPreferred Skills:Foundational->User Experience Design->UX Design Management,Domain->Strategic Design->Experience Design