Customer Relationship Officer

2 weeks ago

Madurai Theni, India JSW PAINTS Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

About the Role:
•

Responsible for achievement of agreed sales target/ objectives for the defined location


• In charge of all local marketing activities for the location
• Responsible for all commercial transactions with the channel partners
• Responsible for achieving all network related targets as assigned for the location (network expansion, product placement etc.)
• Responsible for business development, influencer and channel engagement and professional pricing co ordination
• Ensure that distributors/ contractors provide an appropriate service as per service level agreement
• Network Management (Product Placement, range selling, etc.)
• Provide information on competitors activities (promotions, price changes, new products, new dealer/store opening, new initiatives, market issues etc.)
• Ensure contractors/ dealers buy range of products as defined month on month and maintain productrange index
• Sales Promotion Activities Execution and Customer Service:
• Deliver high standards of customer service through regular visits, compliant resolution and commercial reconciliations
• Customer Relationship Management

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