Client Success Partner

2 days ago

Bengaluru, Karnataka, India FIRST ADVANTAGE Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Bangalore, Karnataka, India

The ACSP/CSP I is responsible, alongside a Strategic CSP, for the growth and retention of the shared client portfolio, for the Healthcare Vertical's top strategic accounts As a ACSP/CSP, you will share in the responsibility for full end to end customer account management. A successful CSP not only manages the day to day screening program for the customer, he/she develops strategic relationships with the customer C identifies opportunities to expand SBC's footprint within the customer via incremental products and services

  • Implement and manage customer's services programs to best align with customer's organizational needs and goals
  • Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base
  • Understand each client's organizational dynamic.
  • Probe to discover model and core initiatives in a solutions sales capacity.
  • Assist client in goal achievement by leveraging Sterling's products and services
  • Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client's turnover in key roles
  • Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction
  • Liaise between client, internal departments, and partners to provide clear and accurate program guidance for customers.
  • Manage client interactions using
  • Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs
  • Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business
  • You are able to perform duties within strict deadlines
  • You excel when working both within a team and independently
  • You have solid knowledge of Sterling's production systems

Qualifications

  • Education:
  • Bachelor's degree or equivalent experience

Experience:

  • 2+ years' experience in a client-facing role (Preferred)
  • Sales and/or sales management experience (SAAS domain preferred)
  • Team management experience is a plus
  • Strong client focus – commitment to delivering superior client experience and advocating for client needs
  • Consultative selling skills – experience expanding account reach, up/cross-selling, new business development
  • Negotiation and Listening skills – ability to uncover client needs, understand and frame issues in a way that leads to resolution, a focus on win/win
  • Analytical skills – assess risk and opportunity, identify innovative ways to effectively address client needs in a high-volume, transactional environment, analyze performance indicators and use to inform strategies and tactics
  • Excellent oral and written communication skills
  • Microsoft Office – Expert (especially Excel and Power Point)
  • – Intermediate
  • High comfort level with technology and software system

Work Location : Mumbai / Bangalore (remote)

Perks and Benefits

Health & Wellness

Dental Insurance

Vision Insurance

Health Insurance

Life Insurance

Paid Time Off

PTO / Vacation Policy

Paid Holidays

Financial Benefits

401K / Retirement Plan

Employee Stock Purchase Plan

Tuition Reimbursement

Office Perks

Work From Home Policy

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